White Paper: The 8 Hidden Costs of Agent Disengagement 180 Filed under - Archived Content Disengaged agents are one of the top issues that impact contact center performance and customer experience. This whitepaper will explore 8 hidden costs of agent disengagement. White Paper written by: IP Integration Author: Rachael Trickey Published On: 21st Nov 2016 - Last modified: 23rd Oct 2019 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter