White Paper: The Health of the Contact Centre – Agent Well-Being in a Customer-Centric Era

A new study reveals customer experience increases pressure on the front line.

This white paper looks at how to impact agent experience today, allowing them to make informed decisions about customers and deliver on the brand promise for customers.

White Paper written by: Calabrio

Click here to download your copy of the White Paper

Published On: 28th May 2018 - Last modified: 18th Sep 2019
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