White Paper: Why Emotional Connections Are Vital to Delivering Outstanding Customer Experiences 101 Filed under - Archived Content, Intrado In this guide we look at the importance of positive emotions in delivering a great customer experience. This is an area where the industry as a whole is failing and which we ignore at our peril. White Paper written by: A West Expert Guide by Amy Scott, CX designer, Sedulous Click here to download the White Paper Author: Rachael Trickey Published On: 18th Feb 2019 - Last modified: 15th Apr 2019 Read more about - Archived Content, Intrado Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter