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Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

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Recently Active Topics

Topic Last Updated Started by Started on Replies
Complaint Handling via Live Chat 4 hours ago KellyA 25th Sep '17 0
Call Centre Helper Erlang Calculator and Forecasting 17 hours ago applebyd 19th Sep '17 3
Incentivising and rewarding people 3 days ago DerekSomerville 22nd Sep '17 0
Call Centre - Business Continuity Mgt. How to set Minimum Business Continuity Objective (MBCO)? 4 days ago Hoi Choy GeeChoy Gee 21st Sep '17 1
Quality Assurance 4 days ago DebbieClaxton 21st Sep '17 0
customer satisfaction study case presentation 5 days ago sameh 20th Sep '17 0
24/7 operation. how many agents and which shifts to offer 5 days ago HadiHamid 19th Sep '17 1
forecasting and Resources 5 days ago Prudence ThandiweNdlovu 20th Sep '17 1
Music on hold 5 days ago JontyPearce 19th Nov '10 11
Recording Card Payments 6 days ago SamanthaHiggs 18th Sep '17 2
Resource and Planning Analyst Interview 6 days ago RobertWatkins 13th Sep '17 2
What SEO strategy is used for call centres? 7 days ago BobRidley 18th Sep '17 0
Data on Internal Call Transfers on CMS 7 days ago SarahJones 18th Sep '17 2
Do you use Confluence for Knowledge Management 7 days ago samjefferies 18th Sep '17 1
Data Protection conundrum 1 week ago Closed 20th Jul '06 3
Online Retailer Call Centre- confirming vs disclosing 1 week ago RyanMahon 14th Sep '17 1
AHT Glide Path (Learning curve) calculation 1 week ago LuisRodriguez 14th Sep '17 1
Aspect eWFM 2 weeks ago Mike 13th Aug '03 16
What do you call your "Quality Assurance" team? 2 weeks ago MikeRose 11th Sep '17 3
Lack of experience led to some problems. 2 weeks ago ConorConor 9th Sep '17 1
 

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