Call Centre Helper Forum
Got a question to ask?
Looking to get an answer for a question that you have?
>>> Click here to ask a question
Latest DiscussionsAsk a question on our Questions page
|Call Centre Management – Questions and answers related to management in the call centre||801||3,071|
|Technology – Questions and answers about call centre and contact centre technology||135||515|
|Call Centre Life – Fun, humour, problems, photos and items realted to working in the call centre industry||111||648|
|Strategy – Answers about designing the right strategy for the call centre||79||322|
|Resource Planning & Forecasting – Looks at Resource Planning, Forecasting and Scheduling||112||394|
Absenteeism agents AHT attrition call centre Call Recording calls customer experience customer service data protection act Erlang Calculator Forecast Forecasting games Inbound incentives IVR KPI life measurement metrics monitoring motivation outbound outbound dialing outsourcing planning quality Recruitment sales scheduling setup shift patterns SLA software staff Technology training WFM workforce management