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Welcome to the new Call Centre Helper Community!

We have integrated all our community sections into one - This includes our Call Centre Helper Forum, the Call Centre Helper Questions and Answers, along with CallCentreVoice.

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Recently Active Topics

Category Topic Latest Comment When
Questions WFM Software Ripa 29th May 17 17:52
Strategy Trainer Qualifications Ada 29th May 17 14:38
Questions FTE required weekly with 90% SLA in 30 secs and 80% SLA in 20 sec Princess 29th May 17 13:13
Contact Centre Management Transferring to 'correct' department = call avoidance? Mike 29th May 17 00:05
Contact Centre Management Best CTI you can suggest. Mike 28th May 17 23:56
Call Centre Life call recording retention period vondes 28th May 17 19:36
Strategy Trainer Qualifications Lashonda 28th May 17 13:02
Contact Centre Management Call centre set up organization Kevin 27th May 17 03:32
Call Centre Answers TUI Assessment day!!!! Laura 26th May 17 15:39
Questions FTE required weekly with 90% SLA in 30 secs and 80% SLA in 20 sec Aimee 25th May 17 20:41
Technology Set up hours of operation in campaign mode Mick 25th May 17 15:01
Contact Centre Management Transferring to 'correct' department = call avoidance? Mick 25th May 17 15:00
Technology Which dialer mode is suitable Mick 25th May 17 14:56
Technology Which dialer mode is suitable Barot 25th May 17 10:41
Contact Centre Management Transferring to 'correct' department = call avoidance? S 25th May 17 10:40
Technology Set up hours of operation in campaign mode Jyoti 25th May 17 10:39
Call Centre Management Order notes - finding the balance Mick 24th May 17 17:30
Contact Centre Management Call centre set up organization Leyla 24th May 17 14:32
Customer Service Propensity to call help Mick 24th May 17 11:19
Customer Service Rewarding Staff Jonty 22nd May 17 12:37
 

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