Call Centre Helper Forum

Topic — Add New »	Posts	Last Poster	Freshness
[sticky] NO ADVERTISING ON THIS FORUM, please	2	pinazdarius	5 months
Measuring soft skills	7	alicia.elmer@firstindy.com	36 minutes
NPS (Net Promoter)	8	Darren Mills	6 hours
How do you solve a problem like call centre verbal abuse...	4	Simon Coleman	6 hours
Taking Payments	9	Olivia	1 day
Charging the cost of a connected call	2	JontyPearce	1 day
Balanced score card	3	Adre	2 days
Quality Assurance Vs Team Supervisor	14	Adre	2 days
Coaching Strategy	3	Adre	2 days
Telesales - Costing Model	1	Adre	2 days
Training Suggestions	1	Boopkins	2 days
Use of IM or Web Chat	3	Martin Hill-Wilson	3 days
New member wants to know how to get the best	3	daxzentzu	6 days
NewComer	2	JontyPearce	6 days
Test call programme	3	JontyPearce	6 days
Quality Measures	4	JontyPearce	6 days
Role of a QA	4	daxzentzu	1 week
Ideas to revamp call centre - quick fixes	5	daxzentzu	1 week
Estabilishin a Call center	2	daxzentzu	1 week
New Call Centre	6	daxzentzu	1 week
Up in the Clouds - Salesforce	1	dssmith	1 week
Quality Assurance - Systems	3	HASTUR	1 week
Hosted Predictive Dialler	6	cadkins	1 week
Should the CBI lobby Ofcom to re-consult on the regulations for silent calls?	13	David Hickson	1 week
Plantronics/Mitel compatibility issue	3	Richard	2 weeks
HEADSET PROTOCOL	5	loveroar	2 weeks
Scheduler to Agent Ratio	2	loveroar	2 weeks
Multi-lingual call centres	5	Ben Clarke	2 weeks
plese help me?	1	ngzaya	2 weeks
the monetary cost of service provided	2	JontyPearce	3 weeks
improve empathy	6	Martin Hill-Wilson	3 weeks

Main Theme	Topics	Posts
Call Centre Management – Questions and answers related to management in the call centre	97	411
Technology – Questions and answers about call centre and contact centre technology	26	91
Call Centre Life – Fun, humour, problems, photos and items realted to working in the call centre industry	12	59
Strategy – Answers about designing the right strategy for the call centre	23	88