Call Centre Helper Forum

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[sticky] Forum Rules 1 rboynton 3 years
[sticky] No Advertising on this forum please 3 JoR 3 years
Planning Phone/Email team 3 JamieP 43 minutes
Certifications 2 JontyPearce 17 hours
Handsets/Headsets 2 JontyPearce 17 hours
Academy style induction training 5 Rose10 20 hours
Small b2b call centre setup help 1 jaymeb 1 day
handling multiple inbound campaigns 2 JontyPearce 4 days
Advice on Telephony system for 10 seat call centre 2 JontyPearce 4 days
Calculating Available Hours based on different SLAs 2 JontyPearce 4 days
agents required 8 momo 5 days
Newbie CSA - no idea what I'm doing?! 3 CarolynBlunt 5 days
Actual Required FTE Calculation 2 JontyPearce 6 days
Cash Incentives 2 JontyPearce 6 days
Grammar and Punctuation Session 2 CarolynBlunt 6 days
Old Aspect Dialler - Best Practice 1 Will Boswell 1 week
How to calculate the number of agents required 24 momo 1 week
Suggestion Box 2 Luke-Juan Ingle 1 week
Service Level Calculation 3 Sawant.neil5 1 week
UK Cultural - Nuances 2 applebyd 1 week
Sign Off Process 3 Tim Gago 2 weeks
Driving Down Stats ~Inbound 1 AliV 2 weeks
IVR set up and Call Driver data information 1 spatelupi 2 weeks
CQM 3 Rose10 3 weeks
Planning to High AHT 3 TDG1 3 weeks
Use of materials during training session 1 eliash14 3 weeks
Linking quality with training 2 @martin_teasdale 3 weeks
Training for Housing Association Service Centre 4 Rose10 4 weeks
AVAYA CMS Reporting 1 krisslater 4 weeks
FTE Calculation Question 11 noah 4 weeks
Absence targets 3 CHHAS 1 month
Unable to Engage Agents with Stats 7 KrisUK 1 month
Data Protection Question - Urgent Help. 6 JontyPearce 1 month
Dials vs Agent Time 1 CazzaM 1 month
Ring fenced adviser training and development 6 PJack 1 month
Measuring Behaviour 4 krisb 1 month
New to resource planning 1 spatelupi 1 month
Retail Support Line 4 Rhime 1 month
Using name of the caller in inbound calls (Czech and Hungarian speakers) 3 sushil10s 1 month
Headphones Walkabout 6 sushil10s 1 month
10-Minute Breaks - Practices 4 KrisUK 1 month
Outbound Data Forecast Calculator 1 Bob White 1 month
fte reqirement 7 sushil10s 1 month
AHT Vs Forecast 1 sushil10s 1 month
Out of Office Message used with call limiter 2 KrisUK 1 month
New hosted PBX 3 KrisUK 1 month
abusive callers. 4 KrisUK 1 month
Emails SL calculation with TAT 2 JontyPearce 1 month
required FTE calculation (non-voice) 2 sushil10s 1 month
Proactive Chat Staffing Calculation 15 sushil10s 1 month
Crm & predicted dialler 2 JontyPearce 1 month
Call Recording and Solving Escalations 1 JasonG 1 month
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