Struggling to find the words to describe yourself and enhance your resumé? Then try out our CV buzzwords, key adjectives and examples, which will boost your chances of getting your dream job.
Positive Words to Describe Yourself on Your CV
These are great adjectives to describe yourself:
I am able to handle multiple tasks on a daily basis.
I use a creative approach to problem solve.
I am a dependable person who is great at time management.
I am always energetic and eager to learn new skills.
I have experience working as part of a team and individually.
I am flexible in my working hours, being able to work evenings and weekends.
I have successfully met deadlines on every project I’ve worked on.
8. On Time
I am always on time for organised events, work-related or otherwise.
I am honest and trustworthy when I am counting money after our church bake-sales.
I work with the team to provide imaginative solutions for our customers.
I am always coming up with innovative ideas.
I am motivated to go to the gym before work to stay fit and healthy.
I have organised the staff functions for the last four years with great success.
Co-workers rely on me to be on time.
15. Sense of Humour
Even though I take my work seriously, I do have a good sense of humour.
For more advice about embedding these words into your CV, read our article: A Guide to Writing a Successful CV
Positive Words to Describe Your Day-to-Day Work on Your CV
These are great words to help you describe your daily tasks in a variety of ways:
I delivered all projects in a timely fashion.
I helped out at the local care home during my spare time.
In the role, I identified a need for a new system and, with management backing, it has since been implemented.
I’ve managed the team through several large projects.
I participated in my local Race for Life 10k charity run.
During this time, I supervised swimming galas at my local pool.
I presented my analysis findings to the wider business to achieve buy-in for positive change.
I united several teams in a large project to achieve real change for our customers.
I led the project team in delivering a successful outcome.
I provided much-needed support to my team through the pandemic.
I proved my case for introducing a new system through extensive research and analysis.
I ran weekly project meetings to make sure work was delivered on time and to a high standard.
I responded to unexpected events with speed and professionalism to ensure a positive outcome for our customers.
I reported directly to the Board of Directors…
I reported directly to the Board of Directors with any changes in customer behaviour, along with proactive suggestions on how to address them.
I gained first-hand experience of customer challenges by running a series of face-to-face workshops.
I tested a range of products to determine which ones were most suitable for our clients.
I balanced my time successfully across 3 key projects in the business, delivering results in a timely manner.
I conducted several investigations to find out where there were opportunities for cost-savings.
I focused much of my time and energy on driving improvements across the contact centre.
Positive Words to Show How You Went Above and Beyond in Your Role
These are great words to include in your CV to highlight where you’ve really added value in your role:
I supported junior team members to help them achieve their longer-term career goals.
I modernised the customer complaints process to help make efficiency savings across the business.
I saved time across the business by analysing key business processes and identifying improvements.
I volunteered to take the lead in a mental health and wellbeing project, above and beyond my core duties, to help improve the working environment for my colleagues.
I developed a new process to address a gap in the customer experience.
I won gold in my very first cross-fit competition.
I secured funding from the Board of Directors for a new WFM system.
I made cost savings on our products by using local manufacturers.
I enhanced the leadership team by going on a mental health awareness course and bringing my learnings back into the business.
I implemented a new WFM system, following several months of research and cost-analysis.
I was nominated for an industry award following the work I did on improving the customer experience.
I launched a new product to market which exceeded sales targets for that quarter.
I increased profits across a variety of products through cost-saving changes to our manufacturing processes.
I campaigned for positive changes to our health and wellbeing programme throughout my time at the company, resulting in new initiatives being introduced which helped boost our staff retention rates.
I achieved a pass grade for my Level 2 Management course.
I competed at industry events for a sought-after ‘best in show’ award and won several times.
Using these words is a great way to describe yourself and your achievements and make your CV stand out. For more tips like this, read our article: How do I Make My CV Really Special?
Example Personal Statement:
A key strength is communication; building strong relationships with people in order to deliver the best results.
Recently, I completed an Open degree, including Business and Design modules at the Open University and I am now fully employed by Clearly Presented as a Digital Media Manager.
Find even more positive words and phrases to build enthusiasm, in our article: Top 25 Positive Words, Phrases and Empathy Statements
15 More Words From Our Experts
Not quite what you are looking for? Then have a look at these words that you can use in the “about me” section on your resumé.
We asked expert customer service recruiters for their advice on which other words to use on a CV. These recruiters responded with the list below:
I am an effective and articulate communicator with all levels of employees.
I instil confidence in others and approach new challenges with an open mind.
I have a strong commercial outlook…
I have been able to deliver a consistent approach throughout a challenging period of development.
I am extremely driven, with a clear goal to succeed.
I used the advice passed on by my supervisors to mentor struggling individuals..
I am always highly enthused about my work and tasks ahead.
I have been told that I am an inspirational coach and mentor.
I understand the importance of being interactive and enjoy communicating with others for the benefit of the company.
I am a natural leader and developer of people.
I used the advice passed on by my supervisors to mentor struggling individuals.
I am happy and extremely personable and excel in a positive work environment.
62. Safe Pair of Hands
I have been told that I provide a safe pair of hands in challenging times.
I am committed to learning and self-development so that I can consistently achieve better results.
64. Subject Matter Expert
I am seen as a subject matter expert within the field of workforce management and deployment.
I have an extremely versatile skill set.
What Else Should You Be Wary Of?
The advice above can help to shape a CV, but doing any of the following can seriously damage your chances of acquiring the customer service job that you crave.
Writing in Third Person
CVs should never be written in third person. Use first person and choose the present or past tense to showcase the most important and relevant information to your employment goals.
So, for example, do not say: “James Bell is…”, instead state: “I am…”.
Removing Personal Information
Things to include: your address, postcode, mobile number and email address! So many people are not including this information, making it very difficult for agencies and organisations to know where candidates are looking for work and also to register the CVs on their systems.
It also makes it impossible to find candidates again when searching in specific locations.
Including a Headshot/Photograph
This is just a waste of space, especially as you should already be struggling to cut your CV down into two pages.
Also, don’t save your CV as an Infographic. These may look good, but they can’t be used by agencies and often won’t upload to company career sites – send your CV as a PDF or Word document and keep the formatting simple!
Expanding Margins and Cutting White Space
No one wants to read a CV that is formatted with a tiny font and no white space! White space allows the eye to rest between reading and absorbing the content, and it acts as a cue to important information the employer should read with care.
At the same time, a CV with too much white space will look like you have no relevant experience or skills to offer the employer. Find a happy medium – keep the CV readable and clean, while filling the space.
Including Spelling, Grammar and Punctuation Mistakes
In this day and age there should be NO excuses, but it still happens, and more often than you would expect. These kinds of mistakes can get even the most qualified candidate’s CV thrown into the “no” pile.
Remember, the CV is an excellent way to demonstrate to potential employers or recruiters what type of employee you are, your attitude to work and, most importantly, your attention to detail!
After you have reviewed your CV carefully, have a friend – or two – review it again for you!
Heavily Detailing Secondary Experiences
It is very easy to keep adding a new job to your existing CV, but does your previous role still hold any relevance? Or, looking back, should your previous role actually be enhanced to support more of your present role?
I am responsible for the leadership, coaching and development of 100 FTE. In the past year we have seen an uplift of 5% on service level performance against the previous 5 years.
As your career progresses, your older jobs may not be as relevant as they once were. Your CV is your opportunity to showcase your career and you need to highlight what is most important, taking space from less important detail that you may now be able to remove.
Listing Your Duties from a Previous Job
Everyone needs to see and understand what you do, but what is it that sets you apart from the crowd?
In addition to listing some, if not all, of your duties and responsibilities, try and include some achievements, tangibles, or context around the role. This could involve something like the following:
You may write: I am responsible for 100 + FTE.
You could write: I am responsible for the leadership, coaching and development of 100 FTE. In the past year we have seen an uplift of 5% on service level performance against the previous 5 years.
Thanks to both of the following recruitment experts for providing much of the information provided in this article.
We hope that all of these positive words to add to your CV will get you that all important interview.
If so, come back to this page and check out the articles below, which provide some great advice for dealing with this next stage of the process: