Technology

Call Centre Technology

Trade Secrets: Simple Ways to Improve Call Scripting

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Our panel reveals how to get the very best results from your call scripting.

(Read more...) Views - 429

What to Look for When Buying… an Agent Desktop

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Our panel highlights the ‘must have’ features you should be looking for when buying an agent desktop solution.

(Read more...) Views - 1,236

Are You Making These 25 Webchat Mistakes?

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Our panel highlight the mistakes you should be avoiding in order to succeed using webchat.

(Read more...) Views - 1,467

How Do I… Achieve Consistency Across Different Channels?

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Our panel reveals how you can offer the same standard of service to all of your customers – no matter which channel they choose.

(Read more...) Views - 2,364

Trade Secrets: Getting the Best out of Your Outbound Dialler

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Our panel reveals how you can get the best out of your existing outbound dialler.

(Read more...) Views - 2,146

The Future of Voice in the Contact Centre

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We asked our panel about the role voice might play in the contact centre of 2034. 

(Read more...) Views - 3,163

What to Look for When Buying… A Call Recording Solution

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We asked our panel about the key features to look out for when purchasing a call recording solution.

(Read more...) Views - 1,555

What They Don’t Tell You About the Cloud

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In this article our experts reveal some of the lesser-known features of the cloud.

(Read more...) Views - 1,597

5 Things You Should Know Before Introducing Video

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Karyn Stevely explains how to overcome the practical challenges of using video in the contact centre.

(Read more...) Views - 1,353

The Contact Centre of 2020

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We take an in-depth look at what the contact centre might look like in 2020.

(Read more...) Views - 4,032
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