Call Centre Technology

7 Mistakes to Avoid With Customer Service Emails


Here are some of the worst mistakes you can make with customer service emails.

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Trade Secrets: Simple Ways to Improve Call Scripting


Our panel reveals how to get the very best results from your call scripting.

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What to Look for When Buying… an Agent Desktop


Our panel highlights the ‘must have’ features you should be looking for when buying an agent desktop solution.

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Are You Making These 25 Webchat Mistakes?


Our panel highlight the mistakes you should be avoiding in order to succeed using webchat.

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How Do I… Achieve Consistency Across Different Channels?


Our panel reveals how you can offer the same standard of service to all of your customers – no matter which channel they choose.

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Trade Secrets: Getting the Best out of Your Outbound Dialler


Our panel reveals how you can get the best out of your existing outbound dialler.

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The Future of Voice in the Contact Centre


We asked our panel about the role voice might play in the contact centre of 2034. 

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What to Look for When Buying… A Call Recording Solution


We asked our panel about the key features to look out for when purchasing a call recording solution.

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What They Don’t Tell You About the Cloud


In this article our experts reveal some of the lesser-known features of the cloud.

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5 Things You Should Know Before Introducing Video


Karyn Stevely explains how to overcome the practical challenges of using video in the contact centre.

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