Call Centre Technology

An Introduction to… Voice Biometrics


Our experts take an in-depth look at what is Voice Biometrics and how it can benefit your contact centre.

(Read more...) Views - 889

16 Mistakes to Avoid With Call Scripting


Our experts reveal the mistakes you need to avoid to create the very best call scripting experience for both your customers and your agents.

(Read more...) Views - 1,408

The Best Ways to Handle Customer Feedback


Our expert panel reveals what you should be doing with your captured data to create the best possible customer experience.

(Read more...) Views - 1,194

Are You Making These Classic Outbound Dialling Mistakes?


Our panel highlight the mistakes you should be avoiding when running an outbound dialling campaign.

(Read more...) Views - 1,556

Forecasting Excel Template


We have developed a free forecasting template in Excel to help you with your Call Centre Planning.

(Read more...) Views - 2,549

How Do I… Capture the Voice of the Customer?


Our panel explains what you should be doing to fully understand the customers coming through your contact centre.

(Read more...) Views - 2,485

Installing Excel Add-ins for the Forecasting Template


Add-ins are a feature in Microsoft Excel that provide additional features and commands.

(Read more...) Views - 305

What to Look for When Buying… A WFM Solution


Our panel highlights the ‘must have’ features to look out for when buying a Workforce Management (WFM) solution.

(Read more...) Views - 1,367

Trade Secrets: How to Get the Best out of Your ACD


Our panel reveal their tips and tricks for getting the best out of your Automatic Call Distributor (ACD).

(Read more...) Views - 1,087

Trend Watching: What’s Happening to Contact Centre Email?


Our readers answer your email FAQs… From how to perform effective quality monitoring to whether or not you should blend email with other channels.

(Read more...) Views - 1,234
RSS Feed Subscribe to Call Centre Helper RSS

Rostrvm Precision Dialling
Button Adverts
Rostrvm Precision Dialling

Join the Discussion
call centre | call centre jobs | presentation | powerpoint templates | business helper