Top Conversational AI Conferences and Events for 2024 / 2025

Conversational AI Events and Conferences
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Conversational AI is quickly becoming a must-have in the contact centre industry, and a great way to keep your knowledge, and technology, up to date is by attending conferences and events that focus on Conversational AI.

To help, we have put together a list of the biggest Conversational AI events and conferences to set you up for 2024.


6th World Chatbots & Voice Summit Berlin

Date: May 16 – 17, 2024

Location: Berlin

The summit will bring together Chatbot Developers, AI and NLP Experts, Customer Experience Managers, Digital Marketers, Product Owners, Data Scientists, Business Executives, Entrepreneurs, and other industry experts to discuss solutions to achieve a high-performing agile chatbot and voice ecosystem.

Leading professionals from global brands will be in attendance to share their practical case studies on the latest trends in Conversational AI.

This is a 2-day opportunity to network with industry leaders and discuss all the latest AI technologies improving customer experience and create solutions to drive your business forward.


Customer Contact Week Las Vegas

Date: June 03 – 06, 2024

Location: Las Vegas

Customer Contact Week is a premier platform for groundbreaking solutions, innovative ideas, and best practices essential for contact centre and CX executives.

Immerse yourself in cutting-edge customer contact strategies, forge meaningful connections with top industry professionals, and embark on a journey to discover the future of customer experience.


The AI Summit London

Date: June 12–13, 2024

Location: London

The AI Summit London unites the most forward-thinking technologists and business professionals to explore the real-world applications of AI.

Think unparalleled opportunities for learning, deep-dive discovery, and non-stop networking (not to mention the incredible line-up of heavyweight speakers).


Future of Chatbots & Conversational AI Summit

Date: June 27, 2024

Location: Texas

This summit brings together leading experts, showcasing real-world success stories and cutting-edge applications, from personalized customer service chatbots to AI-powered virtual assistants.

Attend to discover how conversational AI is revolutionizing customer engagement, streamlining operations, and redefining the future of business communication.


Conversational User Interfaces

Date: July 08 – 10, 2024

Location: Luxembourg

CUI 2024 aims to inspire and promote innovative research and development in the area of trustworthy conversational agents, facilitating the creation of conversational agents that are more human-like, intelligent, and trustworthy.

The conference further looks to bring together researchers, practitioners, and industry experts to share their knowledge, ideas, and experiences in designing, developing, and evaluating trustworthy conversational agents.


Ai4 2024

Date: August 12 – 14, 2024

Location: Las Vegas

Ai4 brings together business leaders and data practitioners to facilitate the responsible adoption of artificial intelligence and machine learning technology.

This event features networking opportunities, as well as a host of professional speakers, to help provide a common framework for what AI means to both enterprise and the future.


Enterprise Connect

Date: October 01 – 02, 2024

Location: Santa Clara

Enterprise Connect focuses on today’s hottest topics and newest technologies to keep you at the forefront of the enterprise IT industry.

Featuring conference tracks, end-user-led sessions, and speakers, Enterprise Connect covers all the hot topics you want to hear about, including Generative AI, customer experience (CX), employee experience (EX), unified communications, video meetings, and more.


Customer Contact Week Europe (CCW Europe)

Date: October 07 – 09, 2024

Location: Amsterdam

CCW Europe can help you deliver outstanding CX in the fast-paced contact centre industry. This conference is attended not only by the industry’s top solution providers, but also innovative thought leaders.

The event itself is spread across three days and contains tailored sessions looking at thought leadership, product demos, interactive discussion groups, and networking opportunities.


World AI Summit

Date: October 09 – 10, 2024

Location: Amsterdam

Since launching in 2017, World Summit AI has been the most important summit on the planet for the development of strategies on AI and spotlighting the worldwide applications, risks, benefits, and opportunities.


ICMI Contact Centre Expo & Conference

Date: October 21 – 24, 2024

Location: Orlando

This contact centre conference features sessions, roundtables, and resources covering both the latest industry topics, from chatbots to remote onboarding to metrics, and the insights you seek on essential areas, including WFO and leadership, to ensure you deliver on your business’s strategic goals.

There are also networking opportunities, training, and workshops as well as presentations by industry experts.


Gartner IT Symposium:Xpo 2024

Date: November 04 -07, 2024

Location: Barcelona

Whether you’re looking to get inspired about what’s possible, validate your strategy, get practical advice on how to move forward, or simply enhance your professional network and learn from peers face-to-face, this conference is designed to provide guidance in the areas most meaningful to your organization.

You will gain insights from a dedicated block of sessions addressing generative AI from leading experts through actionable guidance on the current impact, including future trends, strategies for success and best practices across the CIO remit.


Tech Show London

Date: March 12 – 13, 2025

Location: London

Engage with thousands of experts in technology, data science, and AI innovation. Explore opportunities to propel your business into a new era of intelligence.

From AI breakthroughs to revolutionary cloud solutions, Tech Show London is your gateway to the trends and technologies that are defining our world.


The European Chatbot & Conversational AI Summit

Date: March 19 – 20, 2025

Location: Scotland

The European Chatbot & Conversational AI Summit is a two-day conference and exhibition designed to host industry executives and adopters of Conversational AI, Generative AI, Chatbots, Virtual Assistants, voice technology, and Conversation Design.

The summit will highlight the latest trends and recent application changes in the Conversational AI space within the European market.


Chatbot Summit Berlin

Date: April 07 – 10, 2025

Location: Berlin

This two-day event enables attendees to participate in roundtables and attend inspiring keynotes and panels, gain practical skills, knowledge, and insights from top industry experts and peers.

There are networking opportunities with like-minded professionals to build relationships and partnerships, and schedule 1:1 meetings with potential clients or partners.


So that’s it for our round-up of some of the biggest contact centre Conversational AI events. It may not be everything, but it is a great selection of what is available to get you started.

We have also put together a list of the Top Contact Centre Events and Conferences, as well as the Top CX Events and Conferences, which you should check out.

If you aren’t sure if these are the ones for you, or just want to see what else is on offer, then visit our events page.

Author: Megan Jones
Reviewed by: Robyn Coppell

Published On: 8th May 2024 - Last modified: 31st May 2024
Read more about - Technology,

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