Conversational AI is quickly becoming a must-have in the contact centre industry, and a great way to keep your knowledge, and technology, up to date is by attending conferences and events that focus on Conversational AI.
To help, we have put together a list of the biggest Conversational AI events and conferences to set you up for 2024.
Date: February 13 – 14, 2024
MENA Conversational AI Summit is a gathering for industry executives and innovators in the fields of conversational AI, chatbots, virtual assistants, contact centre automation, voice technology, and conversation design.
The summit will showcase latest developments in Conversational AI within the MENA region while addressing the latest trends in Conversational AI-driven automation, providing excellent customer service, leveraging advanced machine learning and deep learning capabilities, and exploring how these innovations can transform businesses.
Date: February 13-14, 2024
Location: Santa Clara
This event brings together the latest technology advancements as well as practical examples to apply AI to solve challenges in business and society.
The mix of academia and industry enables you to meet with AI pioneers at the forefront of research, as well as exploring real-world case studies to discover the business value of AI.
Discover advances in deep learning algorithms and methods from the world’s leading innovators. Learn from industry experts in speech & pattern recognition, neural networks, image analysis, and natural language processing (NLP). Explore how deep learning will impact healthcare, manufacturing, search & transportation.
Date: March 06 – 07, 2024
Engage with thousands of experts in technology, data science, and AI innovation. Explore opportunities to propel your business into a new era of intelligence.
From AI breakthroughs to revolutionary cloud solutions, Tech Show London is your gateway to the trends and technologies that are defining our world.
Date: March 12 – 14, 2024
The European Chatbot & Conversational AI Summit is a two-day conference and exhibition designed to host industry executives and adopters of Conversational AI, Generative AI, Chatbots, Virtual Assistants, voice technology, and Conversation Design.
The summit will highlight the latest trends and recent application changes in the Conversational AI space within the European market.
Date: March 19 – 21, 2024
This two-day event enables attendees to participate in roundtables and attend inspiring keynotes and panels, gain practical skills, knowledge, and insights from top industry experts and peers.
There are networking opportunities with like-minded professionals to build relationships and partnerships, and schedule 1:1 meetings with potential clients or partners.
Date: March 25 – 28, 2024
Enterprise Connect focuses on today’s hottest topics and newest technologies to keep you at the forefront of the enterprise IT industry.
Featuring 10 conference tracks, 15+ end-user-led sessions, and over 50 speakers, Enterprise Connect covers all the hot topics you want to hear about, including Generative AI, customer experience (CX), employee experience (EX), unified communications, video meetings, and more.
Date: March 27, 2024
This summit brings together leading experts, showcasing real-world success stories and cutting-edge applications, from personalized customer service chatbots to AI-powered virtual assistants.
Attend to discover how conversational AI is revolutionizing customer engagement, streamlining operations, and redefining the future of business communication.
Date: April 18 – 19, 2024
In today’s fast-paced business landscape, delivering exceptional customer experiences is paramount, and Conversational AI stands as a catalyst for this transformation.
This summit serves as your gateway to stay ahead in the ever-evolving landscape of customer-centric technologies.
Attend to explore cutting-edge trends, engage with industry leaders, and delve into real-world case studies that highlight the profound impact of Conversational AI on customer satisfaction and business growth. This is your opportunity to connect, learn, and empower your organization with the tools and knowledge needed to excel in the digital age.
Date: April 22 – 23, 2024
Location: Chattanooga, Tennessee
This Conversational AI event brings together buyers, sellers, media, analysts, venture capitalists, and enthusiasts around natural language-based technology – voice, text, and chat.
The conference famously features a “Contrarian Speaker” each year – an invited guest speaker whose role is specifically to provide a different and often pessimistic perspective designed to disrupt the formation of an echo chamber.
Date: April 25 – 26, 2024
This is the European event for Generative AI and Conversational AI professionals. It is a gathering of AI professionals, researchers, business leaders, and innovators from around the globe.
This two-day event features inspiration, innovation, and networking, brought to you by The CDI Foundation and its partners. By attending you can connect face-to-face with peers, learn from industry leaders and learn about the latest research on Conversational AI.
Date: May 16 – 17, 2024
The summit will bring together Chatbot Developers, AI and NLP Experts, Customer Experience Managers, Digital Marketers, Product Owners, Data Scientists, Business Executives, Entrepreneurs, and other industry experts to discuss solutions to achieve a high-performing agile chatbot and voice ecosystem.
Leading professionals from global brands will be in attendance to share their practical case studies on the latest trends in Conversational AI.
This is a 2-day opportunity to network with industry leaders and discuss all the latest AI technologies improving customer experience and create solutions to drive your business forward.
Date: June 03 – 06, 2024
Location: Las Vegas
Customer Contact Week is a premier platform for groundbreaking solutions, innovative ideas, and best practices essential for contact centre and CX executives.
Immerse yourself in cutting-edge customer contact strategies, forge meaningful connections with top industry professionals, and embark on a journey to discover the future of customer experience.
Date: June 12–13, 2024
The AI Summit London unites the most forward-thinking technologists and business professionals to explore the real-world applications of AI.
Think unparalleled opportunities for learning, deep-dive discovery, and non-stop networking (not to mention the incredible line-up of heavyweight speakers).
Date: July 08 – 10, 2024
CUI 2024 aims to inspire and promote innovative research and development in the area of trustworthy conversational agents, facilitating the creation of conversational agents that are more human-like, intelligent, and trustworthy.
The conference further looks to bring together researchers, practitioners, and industry experts to share their knowledge, ideas, and experiences in designing, developing, and evaluating trustworthy conversational agents.
Date: August 12 – 14, 2024
Location: Las Vegas
Ai4 brings together business leaders and data practitioners to facilitate the responsible adoption of artificial intelligence and machine learning technology.
This event features networking opportunities, as well as a host of professional speakers, to help provide a common framework for what AI means to both enterprise and the future.
Date: October 07 – 09, 2024
CCW Europe can help you deliver outstanding CX in the fast-paced contact centre industry. This conference is attended not only by the industry’s top solution providers, but also innovative thought leaders.
The event itself is spread across three days and contains tailored sessions looking at thought leadership, product demos, interactive discussion groups, and networking opportunities.
Date: October 09 – 10, 2024
Since launching in 2017, World Summit AI has been the most important summit on the planet for the development of strategies on AI and spotlighting the worldwide applications, risks, benefits, and opportunities.
Date: October 21 – 24, 2024
This contact centre conference features sessions, roundtables, and resources covering both the latest industry topics, from chatbots to remote onboarding to metrics, and the insights you seek on essential areas, including WFO and leadership, to ensure you deliver on your business’s strategic goals.
There are also networking opportunities, training, and workshops as well as presentations by industry experts.
Date: November 04 -07, 2024
Whether you’re looking to get inspired about what’s possible, validate your strategy, get practical advice on how to move forward, or simply enhance your professional network and learn from peers face-to-face, this conference is designed to provide guidance in the areas most meaningful to your organization.
You will gain insights from a dedicated block of sessions addressing generative AI from leading experts through actionable guidance on the current impact, including future trends, strategies for success and best practices across the CIO remit.
So that’s it for our round-up of some of the biggest contact centre Conversational AI events. It may not be everything, but it is a great selection of what is available to get you started.
We have also put together a list of the Top Contact Centre Events and Conferences, as well as the Top CX Events and Conferences, which you should check out.
If you aren’t sure if these are the ones for you, or just want to see what else is on offer, then visit our events page.