The Contact Centre Excellence Summit will take place in London on 1st and 2nd July.
The Summit, organised by Call Center IQ, focuses on the key strategic elements needed to create a multi-channel centre that provides your enterprise with excellent customer focus, feedback and brand projection.
The expert contact centre presenters, from a cross-section of industries, will offer insight into the latest trends that will help move you successfully towards a multi-channel centre.
Key benefits of attending the Summit include:
- Gaining senior-level insights on developing strong internal culture to aid you with training, resourcing, recruitment and workforce planning
- Case studies from leading companies from a number of industries on how they overcame their call centre challenges
- Independent and objective analysis of the best technology and process strategies available
- Presentations, round-table discussions and panels led by experienced practitioners
- Understanding key lessons learned from both public and commercial contact centres
- Networking opportunities with 70+ contact centre, customer service, and customer experience professionals
Author: Megan Jones
Published On: 11th Jun 2014 - Last modified: 22nd Mar 2017
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