8×8 Recognized as a Leader for the Eleventh Year in a Row


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Filed under - Contact Centre News,

8×8 has been named a Leader in the 2022 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide. This is the eleventh consecutive year 8×8 has been recognized as a Leader in this report.

“We believe it’s an honour to be recognized by Gartner as a Magic Quadrant Leader for the eleventh consecutive year because it validates our commitment to providing a highly differentiated offering with our XCaaS single-vendor cloud communications and contact centre product,” said Amrit Chaudhuri, Chief Marketing Officer at 8×8, Inc.

In today’s uncertain economic times, enterprises recognize the high cost of doing nothing, and are benefiting from moving communications and customer engagement to the cloud.

“By providing the most complete solution through 8×8 XCaaS, our customers are reducing costs while also achieving high ROI with our single platform approach.”

8×8 Work, which includes enterprise cloud voice, video meetings, and team chat capabilities, in a single desktop, mobile, or web experience, supports users in 56 countries and territories with full cloud access to the Public Switched Telephone Network (PSTN), local numbers, global dialling plans, and emergency services.

Organizations relying on Microsoft Teams for collaboration can also utilize the 8×8 Voice for Microsoft Teams Direct Routing as a Service solution and 8×8 Contact Center for Microsoft Teams for users in those countries. 8×8 is the only UCaaS provider that also has a CCaaS solution that is certified for Teams by Microsoft.

8×8 XCaaS (eXperience Communications as a Service), which includes integrated cloud contact centre, voice, team chat, video meetings, and SMS capabilities in a single-vendor solution, is built on the resilient, secure, and compliant eXperience Communications Platform.

XCaaS offers the highest levels of reliability with the industry’s only financially backed, platform-wide 99.999 percent uptime SLA across an integrated cloud UCaaS and CCaaS solution.

In addition to being named a Leader in the 2022 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide, 8×8 has been recognized for eight consecutive years in the Gartner Magic Quadrant for Contact Center as a Service.

  1. Gartner Magic Quadrant for Unified Communications as a Service, Worldwide, Rafael Benitez, Megan Fernandez, Christopher Trueman, Pankil Sheth, November 28, 2022. This Magic Quadrant report name has changed from 2015 onwards- 2015-2021: Magic Quadrant for Unified Communications as a Service, Worldwide, 2014: Magic Quadrant for Unified Communications as a Service, North America With Additional Regional Presence, 2012-2013: Magic Quadrant for Unified Communications as a Service, North America.
  2. Gartner Magic Quadrant for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, Pankil Sheth, August 22, 2022.
This blog post has been re-published by kind permission of 8x8 – View the Original Article

For more information about 8x8 - visit the 8x8 Website

About 8x8

8x8 8x8 is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact centre, and enterprise-class API solutions, powered by one global cloud communications platform.

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Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Published On: 2nd Dec 2022 - Last modified: 6th Dec 2022
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