8×8 Extends XCaaS Platform AI Capabilities

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Filed under - Contact Centre News,

8×8 has announced the addition of AI-powered video meeting capabilities to the 8×8 XCaaS platform, enabling users to access real-time AI transcriptions, smart summaries, and follow up action items for enhanced collaboration during and after meetings.

The new features highlight 8×8’s continued focus on platform innovation and delivering AI-driven contact centre and unified communications solutions to improve productivity and efficiency.

“Almost 90% of companies participating in our research see the value in deploying Generative AI meeting assistants,” says Irwin Lazar, President and Principal Analyst, Metrigy.

“By bringing its 8×8 XCaaS platform AI capabilities to video meetings, 8×8 can now also help organizations improve productivity by reducing time spent in post-meeting activities such as following up on action items and summarizing key discussion points.”

Extending AI capabilities across the 8×8 XCaaS Platform empowers organizations and their employees with:

  • Smarter meetings: Meeting summaries enable asynchronous information sharing and easy follow ups by outlining next steps and action items, as well as meeting highlights and snapshots.
  • Deeper collaboration: Meeting participants have richer, more meaningful conversations and constructive meetings via intelligent and seamless meetings transcriptions that easily distinguishes between speakers and provides actionable, meaningful insights, while reducing redundant and time consuming tasks such as taking notes during a meeting.
  • Better tracking: Link meeting artifacts directly to CRMs, such as Salesforce, for easy, centralized access, tracking, and reporting.
  • Broader impact: Meet the needs of an increasingly global and hybrid workforce, supporting modern work environments and user expectations.

“Our continued AI-led innovations are motivated by our desire to provide organizations with the technology and solutions that make their customer engagement, communication and collaboration efforts more effective and efficient,” said Hunter Middleton, Chief Product Officer at 8×8, Inc.

“These continuing AI enhancements to the 8×8 XCaaS platform underpin exactly what we’re striving to achieve – superior employee and customer experiences – and we are deeply committed to bringing to market features that add value to our customers.”

The 8×8 XCaaS (Experience Communications as a Service) integrated cloud contact centre and unified communications platform includes cloud contact centre, business phone, video meetings, team chat, and SMS capabilities.

8×8 XCaaS is a resilient, secure, and compliant platform, offering the highest levels of reliability with a financially backed, platform-wide 99.999 percent uptime SLA across an integrated cloud UCaaS and CCaaS solution.

This blog post has been re-published by kind permission of 8x8 – View the Original Article

For more information about 8x8 - visit the 8x8 Website

About 8x8

8x8 8x8 is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact centre, and enterprise-class API solutions, powered by one global cloud communications platform.

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Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Author: 8x8

Published On: 19th Jan 2024
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