A Digital-First Strategy for Customer Engagement Filed under - Archived Content, Talkdesk Digitally engage with your customers. Thursday, Nov. 4, 10 a.m. BST | 11 a.m. CET Customers are increasingly opting to engage digitally with the companies they do business with. This has as much to do with the continuing demographic shift to predominantly digitally native consumers as it does with changing communications preferences. In light of these changes, businesses need to re-evaluate their contact centre strategies, specifically the role digital transformation will play in allowing them to offer a digital-first option for customers to engage. Join Talkdesk and Salesforce experts in an insightful conversation moderated by Blake Morgan, on driving customer engagement through digital transformation. Join us to learn more about: How can you empower your customers through digital channels and automation. Tips for supporting the growing volume of digital engagement interactions. How to tie all your CX interactions together with context by leveraging omnichannel. Author: Robyn Coppell Published On: 27th Oct 2021 - Last modified: 8th Nov 2021 Read more about - Archived Content, Talkdesk Related Reports Report: The Top 5 Metrics Shaping Bank and Credit Union Performance eBook: ChatGPT and the Contact Center of the Future eBook: The Top 3 Ways to Reduce Call Volumes Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter