Any One Familiar with ACPT? Related Articles Definition: Contact Centre Jargon and Terminologies Top 50 Customer Service Interview Questions - with Answers What is a Customer Satisfaction Score (and How to Calculate CSAT) 9 Important Team Leader KPIs © producer - Adobe Stock - 332095988 721 Filed under - Forum ACPT Any one familiar with ACPT it’s something to measure D-sat. Question asked by Mimi ACPT Meaning ACPT = After Call Paperwork Time It is the time taken after a call to process paperwork related to the call. Now just called After Call Work or Wrap Up Time With thanks to Jonty Author: Jonty Pearce Published On: 12th Apr 2022 - Last modified: 20th Apr 2022 Read more about - Forum Recommended Articles Contact Centre Jargon and Terminologies Top 50 Customer Service Interview Questions - with Answers What is a Customer Satisfaction Score (and How to Calculate CSAT) 9 Important Team Leader KPIs Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter