Any One Familiar with ACPT?

Call centre agent holding clock acpt
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Any one familiar with ACPT it’s something to measure D-sat.

Question asked by Mimi

ACPT Meaning

ACPT = After Call Paperwork Time

It is the time taken after a call to process paperwork related to the call. Now just called After Call Work or Wrap Up Time

With thanks to Jonty

Author: Jonty Pearce

Published On: 12th Apr 2022 - Last modified: 20th Apr 2022
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