Competency Based Interview Questions and Answers


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In this article we have asked our panel of experts for the top competency based interview questions. We have also included pointers on how to deal with them.

Also, if you are recruiting for staff you may find that this provides you with a few tricky questions to ask.

Almost all interviews will include a competency based element. There are many different questions that the interviewer can use to determine whether you possess certain competencies. However, by matching the role profile competencies to specific examples from your past in preparation for the interview, you will be able to cover most eventualities.

1. “What is the biggest challenge you have faced in work in the past 12 months?”

This is often an opening question, as it allows you to use one of your strongest examples and may help you relax. For the interviewer, it is also an indication of where your natural focus or achievements may be – people development, process, cost reduction, change etc.

2. “Can you give me an example of… ?”

These questions will more often than not be based around the role competencies. Preparation and rehearsal are key to answering these effectively.

You will need two or three instances of how you may have: delivered change, managed conflict, improved performance, reduced absence, increased customer satisfaction, etc. You also need to be able to clearly and concisely communicate the problem, solution and outcome.

3. “What have you done to promote great customer service?”
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Firstly, know what you think great customer service looks like. Look for situations and examples when you had an idea, a client, or customer call, where you personally went that extra mile.

Did you change a process or procedure? Or perhaps a staff member you mentored, coached or advised delivered a great customer service win or result for your team, brand or business.
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4. “Give me an example of how you have dealt with an under-performing team member in the past.”

This question is a typical example of competency-based interviewing (CBI) in practice. It is the most popular interview approach, based on the premise that future performance can be predicted by past behaviour.

The best way to prepare for CBI questions is to revisit the job description and person specification before your interview. You should then ensure that you have covered all bases and can comfortably provide examples for each competency. You must also be able to describe the particular scenario, the actions you took and the impact it had on the business.

Approach this particular question by outlining the processes you followed to investigate and resolve this issue. It is also important to explain the outcome. For example, you may have set an agenda of required actions following on from the meeting you held with the particular team member – can you describe what that was? If you created a performance plan that included clear training and development objectives make sure you say so.

Always finish by explaining how the action you took impacted the business. For example, the team member started to meet all targets and bring in more revenue.

5. “Can you give me an example of a time when you had to motivate and develop a team in a challenging work environment?”

During interviews, difficult or awkward questions could come your way. The intention is not to catch you out, but to test how you operate under pressure.

This question is (again) in the format of competency-based interviewing, so remember to outline the specific actions you took to motivate your team, as interviewers want to see evidence of hands-on experience.

Make sure to describe all processes undertaken. For example: Did you use incentives to motivate the team? Did you implement training programmes? Did you improve internal communications to help engage staff? Did you implement or revisit career development plans to make the team feel valued? Did you take the time to understand each individual’s motivations?

Be clear and precise and be sure to convey any previous first-hand experience you have – they will want to feel confident that you can handle similar issues within the new role.

6. Give an example of your Strength and Weakness behaviour

Having given your strengths and weaknesses, you are then likely to be asked to give examples of when you have displayed this behaviour. Your credibility will plummet if you cannot give an example of the strengths you have stated. With the strengths listed above, a good response would be: “In my present job, I am often asked to handle difficult customer situations because my supervisor knows that I will handle them politely, efficiently and diplomatically and therefore only a few cases would ever get referred to her. Also, because of my strong interpersonal skills, I have often been asked to buddy-up with new team members, to make them comfortable in their new role at the earliest stage possible”.

When asked to give examples on the weaknesses, you need to think very carefully, and plan in advance what your response will be, as many people dig a very deep hole here. A good response to the weakness quoted would be: “I had a situation once where I knew that a more experienced colleague was regularly absent from work following nights out drinking, but she would say that she had a migraine. When this happened my workload increased significantly. I undertook this willingly but I must admit I was annoyed that this person was taking advantage of me and the company. However, I decided to let the supervisor do their job and just get on with mine. In quite a short space of time, the issue was addressed and the problem was resolved”.

7. “Can you give me an example of a particularly difficult customer you had to deal with and how you used your skills to successfully overcome the problem they had?”
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Many interviewees freeze at this question, simply because they cannot think of an example, rather than the fact that they have never dealt with one. So have an answer prepared and make sure it is one where you resolved the issue, not one where you had to refer the customer to a higher authority (it’s amazing how many people do this). What the interviewer is looking for are the skills you possess in handling difficult customers, not the intricate detail of the particular issue the customer had.

In your pre-prepared answer you should include the following:

  1. I listened carefully to what the customer had to say.
  2. I apologised and empathised with their situation.
  3. I confirmed my understanding of their concern.
  4. I took responsibility to resolve the issue.
  5. I offered a solution (plus alternatives if possible).
  6. I confirmed the customer was happy with this.
  7. I thanked the customer for raising the issue with me.
  8. I took immediate action following the call to resolve the situation.
  9. I remained calm throughout the whole process.
  10.  (If appropriate) the customer wrote in to my supervisor congratulating me on my efficiency.

This may seem like a very long answer. But by explaining the situation, without going into the minutia of the product or the complaint, your response need be no more than one minute or so. You will also impress your prospective employer by demonstrating that you already have the skills necessary to handle the most difficult calls.

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8. “Describe how you have brought about business change through use of technology and process re-engineering, describing what particular techniques you have employed, e.g. 6 sigma, lean management, etc.”

What you need to show here is primarily an understanding of the particular project management methodology. For example, 6 sigma or lean management.

You should do this by giving an example of a project that went well, and show some of the challenges that you had to overcome along the way.

In particular, it would be useful to show examples of how you managed to get the team on your side and sharing the same vision for success.

If you have no experience of these types of methodologies, you should just give an example of a project that you worked on that went well.
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9. “Tell me about a difficult obstacle you had to overcome recently at work? How did you overcome this?”

Here your interviewer wants proof that you will tackle problems head on and not just bury your head in the sand.
A strong answer will clearly demonstrate a problem, an action and a solution.

For example:

Problem: When I was first promoted to team leader, I consistently struggled to ensure that my team achieved their sales targets on a Friday.

Action: I sought the advice of more experienced team leaders to find out how they motivated their teams through the Friday slog.

Solution: Acting on the advice of the other team leaders, I implemented a combination of incentives over the next few weeks and successfully boosted my team’s sales figures.

10. – 14. “Please tell me about a situation where someone was performing badly in your team.”

“What was the situation?”

“How did you deal with it?”

“What was the outcome?”

A model answer to the above 4 questions could look something like this:

As part of my regular team monitoring, I assess all advisors call quality in order to measure them against the relevant KPIs. When reviewing calls for one advisor, I noticed a trend where the advisor was quite abrupt with callers. I scheduled a meeting in private with that advisor, which I prepared for by reviewing supporting information (including their performance statistics for the month).

I adopted a supportive style as I raised my concerns with the individual regarding their approach with customers, and confirmed their awareness of the business expectations regarding excellent customer service. I sensitively discussed with them any reasons they felt they were unable to deliver this, and emphasised the balance which needed to be maintained between quality and quantity. I adopted a coaching style to enable the advisor to work through any barriers and identify solutions, agreed reasonable and tangible expectations for improvement, arranged appropriate support and scheduled weekly meetings to review their performance against these expectations. As a result, the advisor improved their performance and now consistently achieves all targets.

15. “Please tell me about an occasion when you had to analyse a large amount of complex information which led to you identifying an improvement in service delivery or cost.”

Here your interviewer is testing your ability to analyse data. An ideal answer will clearly outline the problem you were faced with, the information you extracted from the data and the changes you subsequently made to improve.

For example:

Problem: The appliance-delivery company I work for was getting consistently low ratings on its delivery service.

Action: I looked at all of the online feedback forms and personally phoned customers who had rated our service 0.

Findings: I found that the majority of our unhappy customers hated waiting in all day for their items to be delivered.

Solution: I piloted a new system where the delivery driver phoned the customer an hour before their item was due to be delivered. This stopped our customers from having to hang around the house all day waiting for their delivery.

Outcome: During the trial period, we saw a marked increase in our customer satisfaction ratings and the new system soon became standard practice.

16. “Please outline and describe your current targets and KPIs – How do you ensure you achieve these?”

Here your interviewer is checking that you are capable of working consistently towards your targets.

In an ideal answer you will outline what your current targets are, then follow this up with a discussion about how you break these targets down into weekly objectives to ensure that you are consistently working towards your annual goals.

17. “How do you ensure that your department’s goals are in line with the overall company goals?”
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This question helps your interviewer to gauge whether you understand your role in your current job, and how your efforts contribute to the goals of the organisation.

For example:

The company I currently work for publishes an annual report of KPIs relating to the goals they hope to achieve that year. I extract the company goals that are relevant to my department and break them down into weekly objectives. I then use these objectives to ensure that my team is constantly contributing to the overall goals of the organisation.

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18. “Describe a situation in which you inspired trust and respect in your team.”

It’s important to think of and talk about a situation that’s relevant for the position you’re interviewing for. Ideally this will have had a positive outcome. By doing this you will help the interviewers to understand why you are a great fit for their team.

With thanks to Capita’s Internal Recruitment Team

19. “How did you recognise the level of trust or respect your team held for you and how did you ensure this continued?”

Only you will know if your team really trusts and respects you. Respectful employees will usually make you coffee, hold a door open for you, properly carry out tasks assigned to them and rarely undermine your judgement.

To maintain this level of respect, you should make time to recognise your employees’ efforts, occasionally explain how you reached a solution to a problem (this can help with buy-in for larger changes or projects) and do your best to be consistently level-headed and successful in your judgement – as it only takes one slip-up to undermine your credibility.

20. “How would you measure the success of you and your team over a 3, 6 and 12 month period?”

This question requires you to understand the benefits of setting SMART (Specific, Measurable, Achievable, Realistic and Time-bound) objectives and developing action plans.

For example:

In line with the over-arching goals of the company, I would set personal goals for myself and my team which I would subsequently break down into weekly SMART objectives. I would monitor these closely through general in-office communication and a series of team meetings, as well as through scheduling individual appraisal meetings at 3, 6 and 12 month intervals.

21. “How often do you challenge the way your current company does things or challenge something that you feel needs to change?”
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This is a bit of a tricky question to answer, as how you answer can determine whether your interviewer thinks you are too strong-minded or, worse, too sheep-like in your approach to work. An ideal answer will show a degree of balance.

For example:

Throughout my term of employment, I keep a constant note of any areas that I feel can be improved. But I only present these concerns to my boss when I have developed in-depth and realistic solutions.

The frequency of these meetings is determined by how stable the company is. If the company implements several changes throughout the course of the year, I am more inclined to provide regular feedback to my boss.

22. “How do you measure the success of your incentives?”

An ideal answer to this question will demonstrate that you are capable of monitoring a situation as it evolves.

For example:

Whilst working in a call centre as a supervisor, I introduced ‘Sugar Fridays’ – giving my team sweets and treats to get them through the Friday slog.

Prior to introducing the incentive, I compiled a backlog of sales figures from previous Fridays. I then introduced the incentive on a trial period, continued collecting data and cross-compared the results. There was an obvious peak in sales figures and so the incentive became permanent.

23. “How have you utilised customer feedback to ensure business excellence?”
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This question is set to test your ability to identify and analyse customer insight, trends and data, and drive continuous improvement, by identifying and understanding the root cause.

The interviewer will be looking for an example of where you have taken this insight and subsequently developed, implemented and improved your sales process. This could be through the introduction of training, post-sale procedures, a change in marketing communications, or other process improvements, to ensure that the cause of any future complaint is eradicated.

With thanks to Michelle Ansell, Douglas Jackson

24. “How have you utilised customer complaint feedback to improve how your team are selling?”

This question is especially important if you are applying for a management position.

An ideal answer will demonstrate that you are capable of assessing a situation and implementing improvements.

For example:

I started to notice that a lot of customers were complaining about feeling patronised by my agents. In response to this, I listened to the calls these complaints stemmed from and realised that words such as ‘wonderful’ were being over used.

I then had a meeting with the worst offenders in my team and suggested changes that they could make to correct this behaviour. After this meeting, customer complaints reduced and sales increased.

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25. “What is your experience of the whole end-to-end feedback process (talk through this process) and how do you ensure this feedback improves the service to customers?”

The answer to this will depend on the job you’re interviewing for and your experience.

I would recommend thinking about a specific instance and then discussing this in detail. Outline the process stage by stage and, if there are areas that need improvement, focus your answers on the solutions instead of the problems.

With thanks to Capita’s Internal Recruitment Team

26. “How have you educated your front-line agents to ensure excellent customer feedback?”

As a leader or manager charged with delivering excellent customer feedback, you will know how important it is that customer feedback and insight are monitored, measured and acted upon, whenever appropriate or necessary.

But how about your agents? This question is very much aligned to your engagement, coaching and development skills. You need to think about the culture, communication and interactions you have with your agents.

Discuss how you impart your knowledge and experience to your agents and how you ensure that they can continue to develop the confidence, skills, knowledge and habits that will drive excellent customer feedback with every interaction.

With thanks to Michelle Ansell, Douglas Jackson

27. “Give an example of when you have been really stretched for a deadline, and how you made sure you completed your work on time.”

In asking this question, your potential employer is looking to see that you are prepared to go above and beyond the call of duty when the company needs you.

But you have to be careful when answering, as it is easy to fall into the trap of slagging off your current employer or seeming disorganised. Your interviewer does not want to hear how your current boss failed to provide you with resources or that you once pulled an all-nighter to meet a university deadline.

An ideal answer will centre round the busiest time of your company’s year (i.e. the Christmas rush in retail). In your example you should outline the reason for your stretched deadline and say what you did to ensure that you met it.

For example:

Whilst working in retail over the Christmas period, there was dramatic increase in stock which needed processing. To ensure that I continued to complete my daily tasks over this time period, I frequently started work at 5am rather than 7am.

28. “Give an example of an occasion where you have given constructive criticism to a member of your peer group.”

No matter what level we operate at, we are all able to lend our experience of success to our peers – we just have to be careful not to patronise or undermine them in the process.

When answering this question, make sure that you give an example that is truly constructive and had a positive outcome. This will show your interviewer that you understand how to help improve your colleagues’ performance without hurting their feelings.

29. “Give an example of a time when things happened in work to dampen your enthusiasm. How did you motivate yourself and your team?”

This question is a test of character and is especially important if you are being interviewed for a management role.

An ideal answer will demonstrate that you are able to support your team, even when things don’t go according to plan.

For example:

Whilst I was working in a fast-food restaurant, an unexpected coachload of football supporters came through the door. What followed was a hectic half-hour as the few staff we had on struggled to serve the high influx of customers.

To motivate my team, I came out of the back office and signed onto a till in the middle of the counter. From that position, I could support my team either side of me with phrases like ‘you’re doing well, Kelly’ whilst helping to offset the work load.

When the rush was over, I congratulated everyone on their efforts and brought chocolates in for my team the next day.

Answers 30. to 50.

This article has grown so long that we have had to split it across 2 pages.

Click here to see: Answers 29 to 50 of Interview Questions with answers.


 Links

Ten probing interview questions

A tough competency based interview question

What you should think about before applying for a new management role

Why not also have a look at our Jobs pages


With thanks to…

contributors

Mark Lightburn, Artis Recruitment (www.artiscc.co.uk)

Michelle Ansell, Douglas Jackson (www.douglas-jackson.com)

Geoff Sims, Hays Contact Centres (www.hays.com/contactcentres/)

Clive Harris, Specialist Contact Centre Services (www.specialistccs.com)

Francesca Randle & Kirsty Ryan, Cactus Search (www.cactussearch.co.uk)


 Have you been asked any great interview questions? Do you have better answers to any of the questions?

Please leave your comments in the box below.

Published On: 6th Sep 2013
Updated On: 13th Jul 2016

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125 Comments
  1. I always stumbled on the what is your biggest weakness. I hated that question when I was in interviews. I’m sure the interviewer saw the beads of sweat running down my forehead. On one occassion I actually said I can’t think of any and the interviewer said I need you to answer so I sat there for seemed an entire age trying to think of something my head went completely blank. Very embarrassing.

    Virtual Office 12 Jan at 1:10 pm
  2. As easy as some of these questions may look, they can some time put you in embarrasing situation as you are least prepared to answer them…this article is great lesson in preparing for questions that may sound simple but difficult to answer when thrown at you in an interview…Thanks to all who contributed to this article.

    Kirti Srivastava 15 Jan at 11:55 am
  3. Can the answers to the questions be more eloborated, keeping in mind that a call centre manager is going for an interview, what specifically he should answer so that its his day.

    Vicky 19 Jan at 8:21 am
  4. great article

    Anonymous 12 Aug at 9:44 pm
  5. excellent source of information,But

    Ron Watson 14 Oct at 11:51 pm
  6. Having become a raving fan of the Strength Finder system, I now have a range of answers to that tricky “what are your weakness” question and have no problem telling them the truth. My weaknesses are in areas that come no where near my working life (I’m a business analyst) e.g. sport, science, music. I do the job I do because my strengths work well in an office and in my career I avoid my weaknesses e.g. sport.

    So before you get this question again, stop and think, what are you REALLY bad at that you NEVER do at work – that is probably your weakness cos not many people work in areas of their altimate weakness. You will get surprised reactions to this type of answer but it will be the truth.

    GJ 18 Oct at 6:34 am
  7. Having become a raving fan of the Strength Finder system, I now have a range of answers to that tricky “what are your weakness” question and have no problem telling them the truth. My weaknesses are in areas that come no where near my working life (I’m a business analyst) e.g. sport, science, music. I do the job I do because my strengths work well in an office and in my career I avoid my weaknesses e.g. sport.

    So before you get this question again, stop and think, what are you REALLY bad at that you NEVER do at work – that is probably your weakness cos not many people work in areas of their altimate weakness.

    You may get surprised reactions from this type of answer but it will be the truth.

    GJ 18 Oct at 6:37 am
  8. Information given is highly appreciative by me.
    It makes me more aware/prepared for upcoming interviews.
    I have learnt a lot from it and will not hesitate in passing on this info to colleagues.
    The Question of strengths n weaknesses are mind boggling…It should be stated that whatever you are at is your strength, and whatever you have difficulties in handling is your weakness.(we should try to relate them to job in question)
    Thanks for such valuable info!!

    Nadeen 6 Nov at 5:43 pm
  9. what have done in my team that everyone tried doing but couldnt and i eventually did it.

    victor 8 Dec at 4:49 pm
  10. well good

    abi 21 Jan at 7:58 pm
  11. great article thanks very much.

    nv 23 Jan at 8:19 pm
  12. Can you tell me about a time that you were able to solve a tough problem that you encountered with a customer without referring to your direct supervisor or manager?

    Anonymous 24 May at 9:15 pm
  13. Describe a situation when you have helped drive a business change as a result of customer research/analysis

    vish 26 May at 1:58 pm
  14. Any one knew what type of questions would be asked to assess the candidates’ “Analytical Skills” and “Interactive communication skills”? Does not any one have clues. THanks

    tony 10 Jun at 9:46 pm
  15. well done. great hint for job seekers

    IT Jobs 22 Jun at 2:08 pm
  16. my question is ”how you would deal with different situations you are likely to encounter”? position : Senior Admin Assistant in a clinic

    baby 31 Jul at 7:02 pm
  17. very usefull, im alot calmer about my interview now i have a general idea of what i’ll be asked, and obviously how i’ll answer them! thanks alot!!

    roisin 7 Aug at 6:40 pm
  18. Describe a time where you were presented with the challenge of working with or gaining information from a person with specific needs?

    Issy 8 Aug at 7:54 am
  19. Very well explained questions, very helpful for job hunters. Great.

    Gurpreet kaur 12 Aug at 10:06 pm
  20. very useful

    deepak 24 Aug at 7:14 am
  21. v interestg

    fee 1 Oct at 2:23 pm
  22. I m a fresher n it was being little difficult for me to think how to encounter questions in an interview but to my fortune it is a privilege to get answers so directly that i feel much more confident n optimistic for attending interviews now…i am really thankful to the whole team for giving such drastic answers to frequently asked questions which just seemed simple.This would really resolve one’s issue.
    Questions on weaknesses and strength is mind blowing!it has actually helped me convert my weakness into strength..
    I hope the team puts forward more answers to such questions which would help the applicants in mere future.

    ANNU KALER 18 Oct at 9:51 am
  23. Hi thanks alot for this it will help in my interview in the morning i feel abit calmer now

    craig 28 Nov at 11:27 pm
  24. VERY USEFUL QUESTIONS FOR AN INTERVIEWEE …..

    Sumit Rana 17 Dec at 1:19 pm
  25. These questions really don’t change a lot from postion to postion or company to company, either. 😉

    Carla Bosteder 4 Jan at 11:37 pm
  26. These questions were really very helpful.

    jyotsna 17 Jan at 4:38 pm
  27. I love how u made everythng simple 4 me*smiling*hope I pass all my interviews now

    Welile Mandy 7 Mar at 9:31 am
  28. thanks for that some questions . it helps me a lot 🙂

    jonaly paña 8 Mar at 11:51 am
  29. THIS DOCUMENT HELP ME LOT IN MY ACADEMY WAY OF LIFE

    AUSTINE OBONGHA UKOMI 11 Mar at 4:51 am
  30. excellent im more confident.i have an interview today hope it comes in handy n finally get my dream job.

    lucia 20 Mar at 6:26 am
  31. The “weaknes question” is the meanest. By now, every interviewer is already prepared for the standard answers like “i am perfectionist”.
    Great guide anyway.

    Jeffrey 21 Mar at 5:00 pm
  32. Please provide an example of when your determination or competitive spirit has been key to a successful outcome. Personal or professional examples are acceptable.

    Sara 22 Mar at 4:33 am
  33. im interested in ur anwsers guys

    joseph 3 Apr at 3:15 pm
  34. hi this questions really helps me how to answer the questions politely thanks a lot

    joy 4 Apr at 5:09 am
  35. Admirable article, I think words are not enough to say… you
    Thanks a lot

    XYZ 10 Apr at 12:23 am
  36. This site is Awesome! Great to see the comments constructive feedback for the blog! It really works, if your committed. Head down! NAIL IT. Go hard eeryone. Thinking caps on and GO FOR IT. god bless me for my interview tomorrow now that I hae found this FORTUNE. Time to make it happen. THANKS ALOT MUCH APPRECIATIVE 🙂

    Shishi 17 Apr at 9:29 am
  37. Am soo lucky to come accross an info as this. I’m pretty much more confident to take on any interview. Lucky enough am preparing for one soonest. Thanks for enlightening me the more.

    Obih Emeka 22 Apr at 10:59 pm
  38. Great article.
    Very useful.
    I´m very thankful with you guys, this is a priceless info.
    regards,

    CARLOS NEIRA 3 May at 5:27 pm
  39. Thanks for all the info.

    I have a roll play as an insurance agent dealing with the difficult customer for my 2nd interview. Can you give me an idea to prepare for it. This is my second interview with AAA Club as a sales agent. Thanks in advance!

    DTK 12 May at 6:35 am
  40. This is an excellent website and tool to use for hiring and for being a candidate.

    KB 16 May at 3:44 am
  41. Thank you a lot,
    the Question provided here help me a lot to face my interview.

    Joydev karmakar (sonu) 12 Jun at 5:17 am
  42. Thank you sooo much for this article! I have an interview as a customer service representative at HSBC and this helped a lot!

    Sneha 14 Jun at 10:47 pm
  43. Great article. Gave me insight on why most lose it during interviews

    Rabson Zyambo 20 Jun at 4:20 pm
  44. I interviewed somebody once who told me his weakness was his flat feet lol

    Laura 27 Jun at 4:20 pm
  45. Great Question I Like it

    Haneef Ali 16 Aug at 5:28 am
  46. geat this helps soooo much keep it up

    chaz 29 Aug at 4:40 pm
  47. Questions and hints to the anwers are very helpful in relation to an interview next week. I believe it will help others.

    Amin 8 Sep at 7:36 am
  48. For the question what is your strength and weakness? I think the best answer is th same i mean what’s your answer in strength is also your weakness…for me the best answer is FAMILY..

    taurus 13 Sep at 3:15 pm
  49. Thanks for this wonderful piece. its really informative.

    Emeke 26 Sep at 7:37 pm
  50. Thank you.. i hope sumday its gona help me

    Aakib 3 Oct at 3:57 am
  51. Should help me a lot, thanks

    aires 11 Oct at 6:44 pm
  52. very great article….!
    gonna help me a lot..tnx

    jeany 22 Oct at 8:31 am
  53. Brilliant, This will help me very much in my upcoming interview.

    Mark Adams 22 Oct at 4:03 pm
  54. Thanks very much, even the comments taught me more

    Abhinav 5 Nov at 2:10 pm
  55. This is a great and helpful site. Thanks and more grease to your elbow

    ILESANMI EMMANUEL 12 Nov at 9:14 pm
  56. Excellent post – both for human resource managers and people looking for jobs!

    Michele Hartley 18 Dec at 9:43 am
  57. A great foundation to build on or personalised answers.

    Toydsj 2 Feb at 10:05 pm
  58. The questions seem simple but need an ability to think stay focus and go Ace the interview

    consy 3 Feb at 8:13 pm
  59. If you don’t have a degree, place that down as a weakness. Tell the interviewer that you always have to prove that you are capable of doing the work by trying to be the best, just like in your previous positions.

    If you have a degree, tell them that employers may take this achievement as a shield and not focus on personal qualities. You have more than this ‘shield’ to offer to the company.

    Ozzie 17 Feb at 12:45 pm
  60. Am so happy to come across your article…..am sure i will be more confident in my upcoming interview.thank you.

    Tl 13 Mar at 11:50 pm
  61. If answers are also provided to the above questions it would be great.

    Amit Malve 21 Mar at 2:14 am
  62. I have passed my 2nd interview and ready for my 3rd with a telephone call for the following day, this has been alot of information I was seeking for..thankyou you have been very helpful with your tips..

    Julie 21 Mar at 4:00 pm
  63. very important & helpful

    Md shah alam 24 Apr at 5:06 pm
  64. As a hiring authority, many of the questions are similar to what I ask. However, memorizing answers will get you nowhere when it comes to integrity, team chemistry and personality. I can see through most of the charades. Most skills can be taught, determination, drive and perseverance cannot. Always be honest and candid. It makes more of a difference than you may think.

    Bryan 3 May at 10:37 pm
  65. Thanks for the information, really useful. Hoping to score that job

    Kim 6 May at 3:52 am
  66. an useful article

    srikanth 9 May at 5:40 pm
  67. It was good. Hope ill get through my interview 🙂

    Ishi 13 May at 7:11 am
  68. It was good information but has to give the answers also..

    Nafees khan 4 Jul at 7:44 am
  69. Amazing.Thanks 🙂

    Manoj 31 Jul at 6:43 am
  70. Im about to undergo interview lst wik,but for some risons it was posponed.den suddenly,i saw this article..then realized dat im not yet ready for dat said interview.god is good.e evrythng hapens for a reason.finally i can say dt im confident enaf to undergo and pass to my interview.thanks a lot

    luisa gavilan 9 Aug at 11:33 am
  71. Thanks for the advice and alerts

    girdar 22 Aug at 5:23 pm
  72. Great article, with a good insight into interviewers and the types / angle of questions you may get.

    There are only so many question you can ask that are general and then specific to the role. You always get the weird questions within some interviewers I think its just to see how the candidate reacts…

    [Part of post removed by moderator]

    KnowHow 31 Aug at 7:36 pm
  73. its very help for me of my further interviews. thanks alot

    Ramesh siripuram 5 Sep at 9:28 am
  74. Help full information

    Alex 13 Sep at 4:42 pm
  75. this is a very helpful information to interviewee….. thank you so much…

    ice 16 Sep at 2:10 am
  76. Very interesting and helpful information. Thanks alot.

    Del 9 Oct at 12:07 pm
  77. really helpful i have only ever had meinual jobs and not had the confidence to go for any jobs I thought too above my station even though I know I could do them so I think this will help hey who knows I could be prime minister in a few years

    shirley 19 Oct at 9:33 am
  78. Very useful. This has really helped me. Thank you

    Sal 12 Nov at 8:26 am
  79. Amazing Help this is!

    Haven’t even read through everything as of yet but thought it was worth commending first.

    Thanks for this…

    TT 16 Nov at 12:46 am
  80. I got the job Thanks you

    Matt 29 Nov at 11:45 am
  81. I think to be your self, scrbble nots down on paperwork, no tv no sounds a very quiet room. And say this, what is it i did my previous job each day and how i did it, what steps i took to do my job and when things got to some thing needing a repair or an upset customer its very easy the problem is the brain tends shut off when put on the hot plate, don,t let this cause to be blinded by it, its just how you human body reacts.

    But instead see it through, good preperation and practice and practice and practice i usual go 4 – 5 days of just running through my answers, ok yes you are in effect talking to your self, but you practice at chatting talking more and more and more, the more you do the better you will get at it, the answers to these questions have been thought out of the answers an situations you have been in, when you look and think back, to your pre jobs all the answers are there, the phone call you recieved, the upset customer, the actions you took to put it right and reassure them, how delt with a time deadline ie what did you actually do to carry that out, was it in a team, did you have help, was there obstacle what did you do to get round them, how did you plan your repair, what tools did you need, was it scheduled or instant repair, put into words what you actually do in your job, from Am and Pm and will see it was all there for you to answer, just let you brain relax and do some deep thinking.

    Just like im thinking right now to type this, that is some i did. Ie i used the internet to get this acroos ie the tool i used and used typing to convey the idea across to like minded people in this area of employment working with people ie in this comment page which is in affect the group of members in coming together to solve problem, ie your already actually answering what you know will be asked. Remember be strong smile have some fun with it, practice at controlling your breathing and do it each day, remember practice practice, wright it down, go online, research, and no matter how you feel spend several hours each before the big day, the more armed you are the better you will feel on the day, also you control your nerves not the other way round, breath relax, show them you know how to solve situations as that is one of the things they are observing, they are not there to embarres you, they are just trying to build up a picture, just be your self.

    remember practice practice pracice, see the situation in your minds eye, open up your thoughts thats teh best way to approach it and trust your self more.

    hope this helps guys.

    go for it, be strong.

    mr chips 14 Dec at 4:11 pm
  82. As a professional trainer of english job interviews and being an ex-head hunter I come across lots of advice. This article is one of the better ones and I really enjoyed reading it ad will be adopting some of your interview answers in my training material. Thanks and keep up the good work.

    Karl 11 Jan at 11:11 pm
  83. QUESTIONS ARE A LITTLE BIT HARD BUT THROUGH THIS YOU CAN HAVE AN IDEA ON HOW YOU HANDLED EVERYTHING DURING THE INTERVIEW.

    BEVERLY UY 23 Jan at 6:19 am
  84. Going to use these today 🙂 very good questions to ask.

    Katie 28 Jan at 10:14 am
  85. Thanks for this wonderful piece. its really informative.

    prakash 31 Mar at 6:39 pm
  86. great help! thanks

    tiana 4 Apr at 5:00 pm
  87. thank you for the information this is very usefull and for thr future purpose.

    Anonymous 29 Apr at 7:36 am
  88. Thanks a lot for wonderful info on how to tackle interview most useful i have come across keep it up well done to you all 5* rating info

    kalpesh 6 May at 4:28 pm
  89. Thankyou for the help

    Luke 14 May at 9:48 am
  90. Exactly what I needed before going to my final interview tonight. Thanks for the insights!

    mahokster 16 May at 2:06 am
  91. With a huge number of people going for customer service posts in the call center industry, it should be important that they learn how to handle interview questions. I am part of a company that helps people get good jobs after taking a course with us and so these questions are definitely going to help in our training. Thank you for sharing these.

    John Borillo 4 Jun at 8:54 am
  92. How do I answer a question like how do you rate your computer skills including keyboarding and data entry

    Kaz 28 Jun at 12:42 pm
  93. It is best to be honest. For keyboard skills some idea of words per minute would be a good idea.

    jonty pearce 30 Jun at 10:05 am
  94. Thanks ! It will help me a lot

    Iiko Chan 6 Jul at 5:45 pm
  95. Great… It’s really help me out to clear my interviews…. Thank… 🙂

    Anonymous 22 Jul at 8:00 pm
  96. This is really helpful Thank you more than you can imagine 🙂

    Huda 30 Aug at 9:22 pm
  97. Thanks, useful information.

    Mohan 6 Sep at 1:05 pm
  98. Really good.. helpful article with detailed answers..GOD BLESS YOU..

    Ajnaz 7 Oct at 6:12 am
  99. Thanks! Great Help!

    gab 8 Oct at 11:43 am
  100. thanks for giving such a good point of information.thank you for the help

    allan 29 Jan at 5:47 am
  101. This can help to those people who wants some more difficult questions .. anyway this is amazing, it helps me a lot !

    Anonymous 8 Feb at 3:10 am
  102. very good questions thank you for the insight..it is thought provoking..

    BS 11 Feb at 7:32 am
  103. thanks for giving more good point of information.ones again thank you for the help

    fiuni sakunika 16 Feb at 5:14 am
  104. thanks for giving more good point of information.ones again thank you for the help
    0774455269

    fiuni sakunika 16 Feb at 5:15 am
  105. thank you soooo much….it is realy helpful

    Divya 27 Feb at 5:35 am
  106. Why do you want to work here? When this question is asked, many interview candidates make the mistake of rambling how they aren’t getting growth in their current organization which is why they are making the switch.

    You genuinely want passionate people to join your organization rather than someone seeking an escape route.

    This is so very helpful and is going into my bookmarks.

    Alissa Addison 7 Mar at 7:36 am
  107. i wish the answers where there too

    ale 1 Apr at 5:14 pm
  108. really it was very help full to me………..thnx alot

    imran 17 Apr at 4:00 pm
  109. Hope itwill help 🙂 🙂 🙂 🙂

    alawal 12 May at 12:09 pm
  110. By far one of the best websites about prepping yourself for an interview. Very detailed and positive. After bombing my last interview I’m surely ready for the next one! thumbs up for the people that took the time and process in developing this yay

    Nickkie 23 May at 2:35 am
  111. realy good 🙂

    Anonymous 8 Jun at 3:17 am
  112. Really well written article…

    Kiwi007 13 Jul at 10:26 am
  113. thank you so much for this article. this really gave me insights to be confident and be ready for my first ever job interview! whew…hope it will work out well. haha.

    aeon 25 Jul at 2:38 pm
  114. very useful information, at least I feel relieved

    iyorchir 10 Aug at 8:46 am
  115. Going back into job search after redundancy eight months ago and undergoing an operation in the meantime, I thank you for this insight

    Loubeelou 11 Aug at 9:25 pm
  116. SUCSESSFUL CANDIDATE OF CALL CENTURE,
    1. CONFIDANT YOUR ABILITY TO ACHIVE.
    2.BE ENEGETIC.
    3. BE SOCIAL
    4.CONTROL YOUR FEELINGS TOWARDS PEOPLE
    5.LOVE YOUR WORK.
    6.TALK POSITIVELY TO THE CLIENT

    BENSON NNDWAMBI 1 Sep at 3:32 pm
  117. i read whole and i m sure it will help me in future.

    paras yadav 30 Sep at 9:21 am
  118. thank u so much …for this tips really good 😉

    santhosh 16 Oct at 1:44 pm
  119. I have been read your 50 interview question for recruiting staff. Thats question maybe I am use to my new recruit staff for my company. I hope I will find the best staff for my company. Thanks for your helpful tips….

    harga ac 10 Dec at 6:39 am
  120. Great

    clark 18 Dec at 10:52 am
  121. I am very grateful for this pathway which will smoothen my career history.God bless you mightily

    Mbah Celestine 31 Dec at 1:38 pm
  122. Helpful tips, thank you so much

    Manu 7 Jan at 10:42 pm
  123. .i learn a lot for this article i hope i finally reach my dream work thank so much

    rose 23 Jan at 8:25 am
  124. This is really good. I have learnt a lot by simply skimming through ua interview guidelines.

    Shuwu Julius` 29 Mar at 2:33 pm
  125. These questions and reply are great ,thank you so much.

    rahul sannake 8 Apr at 6:53 am
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