Genesys have integrated their cloud contact centre solution with Zendesk’s customer service platform.
The initial integration to the Genesys Premier Edition – Virtual Contact Centre will allow customers to deploy and manage a contact centre or help desk in the cloud, with voice interactions routed directly to the optimal customer support employees using the Zendesk console.
The overall integration will enhance the ability of companies to manage their customer support channels in a single user experience. Customers will also gain advanced self-service and assisted voice channel capabilities.
Reed Henry
“This new relationship brings together two market leaders to offer customer service leaders a powerful new cloud-based customer experience solution,” said Reed Henry, Chief Marketing Officer at Genesys. “As a result, both companies can pursue significantly expanded market opportunities globally.”
The alliance also includes a variety of joint promotions, marketing and sales efforts.
“Nothing matters more in the contact centre than customer relationships,” said Bill Macaitis, Chief Marketing Officer at Zendesk. “Working together, we’re able to deliver advanced voice capabilities for companies of all sizes that enable them to focus on helping customers, not integrating technology.
Author: Megan Jones
Published On: 4th Jun 2014 - Last modified: 12th Dec 2018
Read more about - Archived Content, Genesys, Zendesk
