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Archived Content
A selection of stories from the archives of call centre helper
Winners and Losers – August 2013
Online payment provider improves service
What you wear to work matters
Aspect announce new channel agreement
10th Birthday – present winners
Over 60% of Contact Centre Face These Three Blockers in Lowering AHT
Jabra announces new cashback promotions
Movers and shakers – August 2013
NICE introduces video recording
Work-life balance not affected by hours or pay
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Start Aligning Your Metrics With Long-Term Value
Hold Onto Your New Starters… For More Than 6 Months!
Get Your AI Pilot Off to the Best Possible Start
How to Use Stretch Targets Well in QA
