Nexidia have released a new White Paper called “30 ways to use analytics”.
The White Paper focuses on 3 main areas: performance and quality, continuous improvement and process change, and voice of the customer and marketing applications.
Performance and quality
- Targeted training
- Developing a more customer-focused approach
- Monitoring 100% of your calls
Continuous improvement and process change
- Categorising call types
- Identifying interactions that could be avoided
- Adopting cross-channel analytics
Voice of the customer and marketing applications
- Creating group profiles
- Establishing the relevance of products
- Building rapport
This White Paper has been produced by Nexidia and The Professional Planning Forum.
Author: Megan Jones
Published On: 4th Sep 2013 - Last modified: 30th Oct 2017
Read more about - Archived Content, Nexidia
