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Archived Content
A selection of stories from the archives of call centre helper
Jobseekers find work in customer service centre
New phone system for charity lottery
Contact centre raises £21,000 for children’s charity
Call centre technology reminds patients of appointments
Virgin Money improves customer experience
University accreditation gets a silver lining
Businesses fail to engage customers on social media
KANA launches omni-channel customer service suite
Conflicting Priorities holding back Customer Experience
Customer service agent cuts hair for charity
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