During our webinar “How to Transform your Customer Experience in Your Current Budget” our audience were asked “What is stopping you from improving the customer experience?”
Multiple answers were allowed.
Lack of resources (We are too busy) 48%
Lack of budget 28%
Lack of buy-in from senior management 32%
Cross-functional buy-in 40%
Conflicting priorities 52%
Source: Call Centre Helper website webinar poll Sample size – 83 Date: November 2012
Here is a link to the Webinar: How to Transform your Customer Experience in Your Current Budget