Conflicting Priorities holding back Customer Experience 1,748 Filed under - Archived Content During our webinar “How to Transform your Customer Experience in Your Current Budget” our audience were asked “What is stopping you from improving the customer experience?” Multiple answers were allowed. Lack of resources (We are too busy) 48% Lack of budget 28% Lack of buy-in from senior management 32% Cross-functional buy-in 40% Conflicting priorities 52% Source: Call Centre Helper website webinar poll Sample size – 83 Date: November 2012 Here is a link to the Webinar: How to Transform your Customer Experience in Your Current Budget Author: Jo Robinson Published On: 17th Apr 2013 - Last modified: 18th Feb 2020 Read more about - Archived Content Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter