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Archived Content
A selection of stories from the archives of call centre helper
Measuring customer satisfaction at the agent level
New headset answers calls when put on
Don’t buy any customer service software … until you have read this report
Getting to 80% Rate of Back-Office Workforce Utilisation
One Third of Contact Centres Measure a Net Promoter Score
DPD improves customer service
The rise and rise of customer self-service
Contact centre members create website for local charity
New system saves agents time
Movers and shakers – March 2013
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