2013 Magic Quadrant Report for CRM Web Customer Service Applications
The Gartner Magic Quadrant is one of a series of market research reports published by Gartner, a well-respected and independent research and advisory firm.
The Magic Quadrant provides a qualitative analysis into the customer service applications market – its direction, maturity and participants.
This Gartner report 12 rates suppliers on two criteria: completeness of vision and ability to execute. The report segments the market into:
- Niche players
The Gartner reports are normally only available to their commercial subscribers.
eGain, who have been positioned as a ‘leader’ for the fifth consecutive year, are making this report available for free.