Don’t buy any customer service software … until you have read this report


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2013 Magic Quadrant Report for CRM Web Customer Service Applications

The Gartner Magic Quadrant is one of a series of market research reports published by Gartner, a well-respected and independent research and advisory firm.

The Magic Quadrant provides a qualitative analysis into the customer service applications market – its direction, maturity and participants.

This Gartner report 12 rates suppliers on two criteria: completeness of vision and ability to execute. The report segments the market into:

  • Leaders
  • Challengers
  • Visionaries
  • Niche players

The Gartner reports are normally only available to their commercial subscribers.

eGain, who have been positioned as a ‘leader’ for the fifth consecutive year, are making this report available for free.

Published On: 13th Mar 2013 - Last modified: 22nd Mar 2017
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