Back Office Workshop 712 Filed under - Archived Content, The Forum THE DATE: 12th – 13th September 2017 THE LOCATION: Birmingham THE DESCRIPTION: The Forum has joined forces with egSolutions to create a 2-day workshop dedicated to Back Office resource planning. The 2-day course has been designed to deliver best practice and thought leadership, through interactive exercises and lively discussion. Agenda: Back Office efficiency cycle Operating & Budget models Weekly & daily waterfall models Members Case Studies The egOptimizer Challenge – take on the simulator Understanding ROI & value Engaging key stakeholders Action planning THE ORGANISERS: The Forum THE WEBLINK: http://theforum.social/Training/ArticleId/362 Author: Rachael Trickey Published On: 14th Jun 2017 Read more about - Archived Content, The Forum Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter