Barriers to contact centre homeworking

In our December 2011 webinar we did a poll of the biggest barriers to contact centre homeworking.  47 people voted.

Three main barriers were managing staff remotely, security and other priorities.

We also asked the audience to provide some more clarification on these barriers.

• “We have developed a real 1-2-1 coaching & training culture within out contact centre. How do we continue achieving this with our staff based outside of the office?”
• “We deal with customers’ payment details so security is a big deal for us.”
• “An additional problem not listed on the barriers is internet connectivity – most home network connections (ADSL) are not capable of supporting a full quality set-up”