Metrics | Call Centre Helper

Articles about Metrics

What Is an Acceptable Contact Centre Waiting Time?

1,340

What Is the Difference Between Occupancy and Utilisation?

1,420

Which Metrics Are Best for Monitoring Live Chat?

2,115

How to Get More From Your Customer Satisfaction (CSat) Scores

1,625

How to Calculate Absenteeism

2,804

How to Calculate Attrition

10,093

How to Calculate Productivity in the Contact Centre

4,920

How to Assess Quality on Email and Live Chat in the Contact Centre

2,625

What Are the Industry Standards for Call Centre Metrics?

14,004

Call Centre Quality Parameters: Creating the Ideal Scorecard and Metric

7,047