BPO’s Guide for Knowledge and Customer Experience


About the Event

Tuesday, September 29 2:30 pm (EST) | 11:30 am (PST)

Discussion Pointers:

  • Customer engagement challenges & overall business objectives
  • Agent error & challenges while achieving SLAs
  • Managing a single source of truth for all clients & processes
  • Why invest in Knowledge Management and how to link it with ROI
  • Importance of contextual, predictive, anywhere and collaborative customer engagement
  • Ability to deliver CX Anytime, Anywhere
  • How AI & automation can improve agent productivity, reduce response time and optimize costs
  • How Knowledge Management Platforms can empower agents and improve their efficiency

Date and Time

Starting:
Tuesday 29th September 2020

Location

Virtual

Organisers

Date and Time

Starting:
Tuesday 29th September 2020

Location

Virtual


Read more about - Archived Content,