BPO’s Guide for Knowledge and Customer Experience Filed under - Archived Content, Knowmax Tuesday, September 29 2:30 pm (EST) | 11:30 am (PST) Discussion Pointers: Customer engagement challenges & overall business objectives Agent error & challenges while achieving SLAs Managing a single source of truth for all clients & processes Why invest in Knowledge Management and how to link it with ROI Importance of contextual, predictive, anywhere and collaborative customer engagement Ability to deliver CX Anytime, Anywhere How AI & automation can improve agent productivity, reduce response time and optimize costs How Knowledge Management Platforms can empower agents and improve their efficiency Register Now! Author: Rachael Trickey Published On: 25th Sep 2020 Read more about - Archived Content, Knowmax Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter