Building loyal customers in a price-driven industry

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Moxie Software have released a customer loyalty case study.

The case study includes Matthew Kemp, head of the Customer Service Centre at Lebara, sharing key insights into their success in delivering excellent customer experiences, including:

  • Key components of designing an effective customer experience strategy
  • How to build an emotional connection with customers to encourage loyalty and retention
  • How to recruit, train and motivate agents (in creative ways) to deliver an excellent customer experience
  • Choosing the right technology platform to ensure delivery of the desired experience

Additional resources include:

  • Lebara infographic
  • Webinar slides

Click here to view the Lebara Case Study.

Author: Megan Jones

Published On: 16th Oct 2013 - Last modified: 22nd Mar 2017
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