Building loyal customers in a price-driven industry 4,625 Filed under - Archived Content, Moxie Software Moxie Software have released a customer loyalty case study. The case study includes Matthew Kemp, head of the Customer Service Centre at Lebara, sharing key insights into their success in delivering excellent customer experiences, including: Key components of designing an effective customer experience strategy How to build an emotional connection with customers to encourage loyalty and retention How to recruit, train and motivate agents (in creative ways) to deliver an excellent customer experience Choosing the right technology platform to ensure delivery of the desired experience Additional resources include: Lebara infographic Webinar slides Click here to view the Lebara Case Study. Author: Megan Jones Published On: 16th Oct 2013 - Last modified: 22nd Mar 2017 Read more about - Archived Content, Moxie Software Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter