Moxie Software have released a customer loyalty case study.
The case study includes Matthew Kemp, head of the Customer Service Centre at Lebara, sharing key insights into their success in delivering excellent customer experiences, including:
- Key components of designing an effective customer experience strategy
- How to build an emotional connection with customers to encourage loyalty and retention
- How to recruit, train and motivate agents (in creative ways) to deliver an excellent customer experience
- Choosing the right technology platform to ensure delivery of the desired experience
Additional resources include:
- Lebara infographic
- Webinar slides
Click here to view the Lebara Case Study.
Author: Megan Jones
Published On: 16th Oct 2013 - Last modified: 22nd Mar 2017
Read more about - Archived Content, Moxie Software
