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Articles - Moxie Software

Discover and explore our Moxie Software content collection, including articles, blogs, news stories, case studies, resources and more.

How Do I… Create a ‘Channel of Choice’ Experience?

A picture of a shopping trolley

What to Look for When Buying an Agent Desktop

What to Look for When Buying… A Cloud-Based Contact Centre Solution

empty desktop

Trade Secrets: Getting the Best out of Your Agent Desktop

How Do I… Integrate my Back Office into the Contact Centre?

visual-glasses

How can the contact centre become more visual?

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Keeping the raindrops in: Your guide to security in the cloud

MiaRec QA and CSAT July webinar box

Editor's Pick

Thumbnail How to Practice Patience in Customer Service

How to Practice Patience in Customer Service

Thumbnail The Worst Examples of Saying “Sorry” to Customers

The Worst Examples of Saying “Sorry” to Customers

Thumbnail 15 Award-Winning Ideas from Teleperformance Contact Centre

15 Award-Winning Ideas from Teleperformance Contact Centre

Thumbnail Top Tips for Digital Channels – Forecasting and Scheduling

Top Tips for Digital Channels – Forecasting and Scheduling

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

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