Calculating FTE On ASA

A white calculator on yellow background
785
Filed under - Forum

Calculating FTE On ASA

Hi, I want to calculate FTE based on an ASA of 180 Seconds.

Is there a formulae for that.

The usual calculator would not answer it.

Question asked by Varun

Play Around With An Erlang Calculator

If you want an average speed of answer of 180 seconds, then use a service level of 50% of calls answered in 180 seconds.

With thanks to Jonty

Calculating FTE On ASA

What will be the formuula?

With thanks to Triccia

It is the Erlang C Formula

It is the Erlang C Formula.

But the maths can get quite involved.

With thanks to Jonty

Author: Jonty Pearce

Published On: 12th Apr 2022 - Last modified: 20th Apr 2022
Read more about - Forum

Follow Us on LinkedIn

Recommended Articles

Caption showing FTE - Full Time Equivalent
How to Calculate Required FTE for Inbound Call Volumes
FTE Calculations
FTE Calculations
fte definition
What Exactly is FTE
Missing Doll in the Role of Team
Staffing - FTE Required