Calculating FTE On ASA


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Calculating FTE On ASA

Hi, I want to calculate FTE based on an ASA of 180 Seconds.

Is there a formulae for that.

The usual calculator would not answer it.

Question asked by Varun

Play Around With An Erlang Calculator

If you want an average speed of answer of 180 seconds, then use a service level of 50% of calls answered in 180 seconds.

With thanks to Jonty

Calculating FTE On ASA

What will be the formuula?

With thanks to Triccia

It is the Erlang C Formula

It is the Erlang C Formula.

But the maths can get quite involved.

With thanks to Jonty

Published On: 12th Apr 2022 - Last modified: 20th Apr 2022
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