CallMiner Links Price to Performance

The company has announced CallMiner RPM, a program that links prices to specific benchmarks.

With this program, qualified customers will have their subscription and services prices adjusted based on the achievement of specific benchmarks and improvements in key performance metrics.

The multi-step results assurance program is designed to help customers achieve quick wins and targeted returns with speech analytics.

The solutions team identifies opportunities for improvement based on a sample of recorded customer calls and interactions analysed during the free speech analytics test drive.

Once the software is deployed, business intelligence analysts work alongside customer teams to achieve the targeted results. Companies who participate in the program pay only 85% of solution acquisition costs until the defined benchmarks are met.

“We are able to offer this results assurance program because our process and product has been built from the ground up to identify opportunities and deliver results,” said Scott Kendrick, VP of Marketing at CallMiner. “The RPM program serves as a commitment to our customers and demonstrates that we believe in what we do.”

All new customers will be able to access their IQ score

As a part of the program, CallMiner IQ – a new performance benchmark for contact centres – is also being unveiled.

This singular grade is comprised of a proprietary set of analytics measures, tailored to specific industries. All new customers will be able to access their IQ score as well as compare their score to a benchmark of other customers in that same industry.

“Our customers ask us all the time how they are performing compared to other vendors in their industry. The introduction of the IQ score enables our clients to very easily see how their overall contact centre performance stacks up against some of their peers,” added Scott Kendrick, VP of Marketing at CallMiner. “It can often be difficult to make comparisons across a wide set of measures. The CallMiner IQ score distils all those measures and variables into one simple to understand metric.”

For more information about CallMiner, visit their website.