Case Study Title: Contact Centre Uses the Latest in AI to Improve Customer Outcomes, Set KPIs & Reduce Volumes
This case study shows how a contact centre provider, handling thousands of customer contacts on a daily basis, was able to improve customer outcomes, set intelligent KPIs for their agents, and simultaneously reduce overall contact volume.
Cast Study written by: Warwick Analytics
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Author: Jo Robinson
Published On: 24th Jun 2019 - Last modified: 4th Nov 2019
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