Case study: How to resolve an intermittent robotic voice

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As phone-based service remains the most valued by customers, intermittent robotic voice issues at a hosted call centre had to be identified, investigated and resolved fast.

Read how a cloud-based service centre provider used Prognosis from Integrated Research to track calls in real time to identify and round up the robot!

Click here to download a copy of this case study from Integrated Research.

Published On: 29th Aug 2012 - Last modified: 28th Jun 2017
Read more about - Archived Content,

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