As phone-based service remains the most valued by customers, intermittent robotic voice issues at a hosted call centre had to be identified, investigated and resolved fast.
Read how a cloud-based service centre provider used Prognosis from Integrated Research to track calls in real time to identify and round up the robot!
Click here to download a copy of this case study from Integrated Research.
Author: Jo Robinson
Published On: 29th Aug 2012 - Last modified: 28th Jun 2017
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