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Case study: How to resolve an intermittent robotic voice

Published On: 29th Aug 2012 10:08 - Modified: 28th Jun 2017

As phone-based service remains the most valued by customers, intermittent robotic voice issues at a hosted call centre had to be identified, investigated and resolved fast.

Read how a cloud-based service centre provider used Prognosis from Integrated Research to track calls in real time to identify and round up the robot!

Click here to download a copy of this case study from Integrated Research.

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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Case study: How to resolve an intermittent robotic voice

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