Case study: How to resolve an intermittent robotic voice 1,409 Filed under - Archived Content, Case Studies As phone-based service remains the most valued by customers, intermittent robotic voice issues at a hosted call centre had to be identified, investigated and resolved fast. Read how a cloud-based service centre provider used Prognosis from Integrated Research to track calls in real time to identify and round up the robot! Click here to download a copy of this case study from Integrated Research. Author: Jo Robinson Published On: 29th Aug 2012 - Last modified: 28th Jun 2017 Read more about - Archived Content, Case Studies Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter