Case Study: TLTP Improves Staff Productivity and Call Management

Founded in 2006 by Darryl Mydat, The London Teaching Pool forms part of the TLTP Group, which is a public-sector recruitment consultancy. TLTP provides teachers with access to the latest and most sought-after jobs in education, whilst supporting schools in attracting the very best teaching candidates and school support staff.

Their highly experienced recruiters provide outstanding consultancy to both their candidates and the employers. TLTP are winners of the REC Audited Award, the gold standard in education recruitment. Not only do they employ the very best recruitment professionals but they also invest heavily in their ongoing development in order to support them to deliver a personal, cost-effective and efficient recruitment service.

TLTP were searching for a solution to help them better manage their staff and to increase productivity and improve their time management. Managing Director Darryl Mydat states, “as our company has grown larger, our staff inevitably increased and we discovered that it was becoming difficult to monitor day-to-day interaction between our staff, teaching candidates and school support staff. At this point we realised we needed to find a solution that would allow us to oversee our entire business.”

Akixi provides both historical and real-time call reporting that includes features such as dials, graphs and wallboards. It offers cradle-to-grave call reporting that allows users such as Darryl to see exactly what happens to any call on their system from beginning to end.

The lost call recovery feature enables customers to see a list of calls that were not successfully answered and therefore enables them to call those customers back. “We wanted to achieve a situation where we could know how long our staff were on a call for, who they were talking to and, most importantly, if there were any calls that for whatever reason our staff did not get around to successfully answering. With Akixi’s lost call recovery this proves to be one of the most important features of the service since it means we do not risk losing any business,” says Darryl.

The wallboard can be customised to suit any business’s specific needs; it offers large individually configurable tiles with alarms that give you an overview of your business. This proves to be a favourite feature of Darryl’s as he says, “the wallboard is very helpful for us to monitor the status of all call activities coming in and out, with percentages and dials incorporated into the wallboard it makes it even easier for us to summarise real time activity.”

To conclude, TLTP have found the Akixi service to be extremely valuable. “It has become a fundamental part of our consultative approach to our clients. Akixi has helped us increase the productivity of our staff, in particular enabling us to identify which staff require further training due to short call times, and has created competition amongst our sales team. The technical support we receive from the Akixi team is exceptional,” says Darryl.

For more information, please visit www.akixi.com