Articles - Akixi

Three Environments That Create Employee Experience vector

What Is Employee Experience?

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What Not to Miss at Call & Contact Centre Expo 2022

wallboard discussion

What Should You Be Displaying on Your Contact Centre Wallboards?

Where Would You Like to See Video Used in Future Contact Centres?

Video Has a Mainstream Future

Global world network connected and telecommunication

Case Study: RHM Introduces Customers to the Power of Insights

What Impact Does Analytics Have on Your CX Strategy and Decision Making?

Analytics Is Most Promising for Identifying Pain Points and Root Cause

Over the Next 5 Years, Which Trend Will Have the Biggest Impact on Contact Centres?

AI Is Set to Take Hold of Contact Centres

What is Your Primary 2022 Priority?

Efficiency Rules the Roost

Communication, dialog, conversation on an online forum and internet chatting concept.

Top Tips for Improving CX With Live Chat

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Employee Experience Is Just As Important As Customer Experience

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Akixi Announces Growth Investment

Barriers to Your Dream Contact Centre

Barriers to Your Dream Contact Centre

Contact Centre Initiatives

Trends in Contact Centre Initiatives

Contact Centre Perception

Changing Business Perceptions of the Contact Centre

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Technology Sector Top 5 Challenges in 2022

Important Contact Centre metrics

The Most Important Contact Centre Metrics

2021 survey report

2021 Survey Report: What Contact Centres Are Doing Right Now

2021 Survey Results Contact Centre Multichannel Mix

Multichannel Contact Centres: Voice Remains the Channel of Choice

Survey 2021 Contact Centre Technology

Contact Centre Technology Trends

Telephone off the hook

The Benefits and Importance of an IVR

Collaboration and integration concept

Akixi Launches Integration With Webex Calling

An image of a clock and a calendar representing shift patterns

Contact Centre Shift Patterns: The Latest Findings

2021 CCH Survey Results Knowledge Base Challenges

Survey Results: Knowledge Base Challenges

Flying yellow percentage cubes on a gray background.

How to Measure First Call Resolution