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Articles about Akixi

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Case Study: Akixi Supports Gamma During Remote Working Shift

177

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Akixi Wins Best Analytics Platform Award

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Is Your Communication Strategy Ready for Anything?

67

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Top Challenges Faced by the Telecoms Industry in 2020

78

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The Cloud-Based Call Centre: Why You Should Make the Switch

84

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How to Connect In-Office and Remote Workers

199

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A Quick Guide to Call Centre Reporting – With the Top Seven Reports, Examples and Tips

2,940

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Future-Proofing the Business of Tomorrow

71

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Always On, Always Available – A Changing Workplace

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What Is an Omnichannel Cloud Call Centre?

101

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How to Measure First Call Resolution

278

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The Most Important Call Centre KPIs to Track for Customer Success

473

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712

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What Should You Be Displaying on Your Contact Centre Wallboards?

4,976

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The Top Qualities for a Contact Centre Advisor

3,369

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What’s Next With… Contact Centre Metrics?

2,676

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7 Lessons From The Money Shop’s Contact Centre

6,162

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Latest reports

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Case study: Symec