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Articles - Akixi
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7,299
Movers and Shakers
148
Top Tips for Improving CX With Live Chat
114
Employee Experience Is Just As Important As Customer Experience
81
Akixi Announces Growth Investment
446
Barriers to Your Dream Contact Centre
936
Trends in Contact Centre Initiatives
481
Changing Business Perceptions of the Contact Centre
615
Technology Sector Top 5 Challenges in 2022
1,929
The Most Important Contact Centre Metrics
319
2021 Survey Report: What Contact Centres Are Doing Right Now
1,065
Multichannel Contact Centres: Voice Remains the Channel of Choice
1,358
Contact Centre Technology Trends
115
The Benefits and Importance of an IVR
Akixi Launches Integration With Webex Calling
94
What Not to Miss at Call & Contact Centre Expo 2021
1,000
Contact Centre Shift Patterns: The Latest Findings
607
Survey Results: Knowledge Base Challenges
How to Measure First Call Resolution
583
Survey Results: The Most Important Customer Service Skills
68
Overcoming Analysis Paralysis in the New Age of Work
2,733
The Ultimate Guide to Call Disposition Codes
92
Building Customer Rapport Through Meaningful Conversations
Akixi Launches Akixi ONE Designed for Hybrid Workers
62
Creating a People-First Hybrid Working Model
Latest Reports
Report
Survey Report: What Contact Centres Are Doing Right Now (2021 Edition)
Report
Whitepaper: Customer Journey Mapping: The Route to Better CX
Report
White Paper: Real-Time Wallboards: The Benefits To Your Business
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Editor's Pick
What Is WFM?
Call Centre IVRs – How to Review and Improve Your IVR
UK Phonetic Alphabet – Free Download
Customer Service Greeting Messages – The Good, the Mediocre and the Innovative
Latest Resources
eBook: Build Your Ideal Workforce Engagement Management Solution
White Paper: The Changing Landscape of Customer Communications
Upcoming Events
5 Tips for Coaching Employees to Improve Performance – Webinar
Wed 01 Jun 2022
CX North America
Tue 07 Jun 2022
Latest Insights
How Predictive Dialers Work and Why They’re Essential
5 Ways to be a Better Ally in Contact Centers
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Vonage Leads the 2022 CPaaS Omdia Universe Report
Swim England Embraces the Flexibility of Remote Work With 8×8
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