Articles about Akixi

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Flying yellow percentage cubes on a gray background.
70
How to Measure First Call Resolution
Two people jumping with a chess board representing important skills
753
Survey Results: The Most Important Customer Service Skills
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62
Overcoming Analysis Paralysis in the New Age of Work
2021 survey report
2021 Survey Report: What Contact Centres Are Doing Right Now
A picture of a phone next to a question mark on a yellow background
1,350
The Ultimate Guide to Call Disposition Codes
An illustration of silhouettes in speech bubbles being connected
95
Building Customer Rapport Through Meaningful Conversations
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Akixi Launches Akixi ONE Designed for Hybrid Workers
Person with laptop sitting on chair near colour wall
58
Creating a People-First Hybrid Working Model
Black compass on orange background
57
Customer Journey Mapping: The Road to Better CX
58
Call & Contact Centre Expo
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91
The Effects of Covid-19 on Employee Well-Being
Woman Talking on the phone
71
Real-Time Dashboards for Businesses – What Are the Benefits?
A photo of a remote contact centre agent
137
How to Monitor Home Workers and Keep Remote Teams Productive
A picture of a manager communicating with remote workers
252
Staff Motivation: How Supervisors Can Motivate Remote Teams
A photo of a hanging purple phone
2,060
18 Simple Ideas to Reduce Your Abandon Rate
A picture of an agent wearing a headset
96
What Is Call Recording and Why Is It So Important?
A picture of a person pushing a large rock up a hill
288
Top Challenges Faced by the Telecoms Industry in 2021
A picture of a paper cut out of a head with cogs
84
5 Easy Ways to Upskill Your Call Centre Agents
Colin Gill Podcast Artwork
588
Podcast – How to Improve Your Call Centre Reporting
A picture of an agent and objects launching out of a box
Akixi Release Live Chat Analytics and UI Improvements
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Case Study: Akixi Supports Gamma During Remote Working Shift
A photo of a happy person jumping in celebration
57
Akixi Wins Best Analytics Platform Award
A picture of an athlete in a ready position
70
Is Your Communication Strategy Ready for Anything?
A picture of a maze of arrows
11,882
Top Challenges Faced by the Telecoms Industry in 2020

Latest reports

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Survey Report: What Contact Centres Are Doing Right Now (2021 Edition)
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Whitepaper: Customer Journey Mapping: The Route to Better CX
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White Paper: Real-Time Wallboards: The Benefits To Your Business
 
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