Articles - Akixi

Person moving and dancing on yellow background

7,943

Movers and Shakers

wallboard discussion

12,172

What Should You Be Displaying on Your Contact Centre Wallboards?

Where Would You Like to See Video Used in Future Contact Centres?

66

Video Has a Mainstream Future

Global world network connected and telecommunication

55

Case Study: RHM Introduces Customers to the Power of Insights

What Impact Does Analytics Have on Your CX Strategy and Decision Making?

81

Analytics Is Most Promising for Identifying Pain Points and Root Cause

Over the Next 5 Years, Which Trend Will Have the Biggest Impact on Contact Centres?

87

AI Is Set to Take Hold of Contact Centres

What is Your Primary 2022 Priority?

67

Efficiency Rules the Roost

Communication, dialog, conversation on an online forum and internet chatting concept.

173

Top Tips for Improving CX With Live Chat

Balance concept with rocks

147

Employee Experience Is Just As Important As Customer Experience

Person investing in plant growth

75

Akixi Announces Growth Investment

Barriers to Your Dream Contact Centre

401

Barriers to Your Dream Contact Centre

Contact Centre Initiatives

938

Trends in Contact Centre Initiatives

Contact Centre Perception

409

Changing Business Perceptions of the Contact Centre

Tablet with technology icons

1,609

Technology Sector Top 5 Challenges in 2022

Important Contact Centre metrics

2,154

The Most Important Contact Centre Metrics

2021 survey report

515

2021 Survey Report: What Contact Centres Are Doing Right Now

2021 Survey Results Contact Centre Multichannel Mix

1,283

Multichannel Contact Centres: Voice Remains the Channel of Choice

Survey 2021 Contact Centre Technology

1,363

Contact Centre Technology Trends

Telephone off the hook

216

The Benefits and Importance of an IVR

Collaboration and integration concept

Akixi Launches Integration With Webex Calling

An image of a clock and a calendar representing shift patterns

1,125

Contact Centre Shift Patterns: The Latest Findings

2021 CCH Survey Results Knowledge Base Challenges

619

Survey Results: Knowledge Base Challenges

Flying yellow percentage cubes on a gray background.

50

How to Measure First Call Resolution

Two people jumping with a chess board representing important skills

571

Survey Results: The Most Important Customer Service Skills