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Articles - Akixi
Next
198
What Is Employee Experience?
213
What Not to Miss at Call & Contact Centre Expo 2022
14,708
What Should You Be Displaying on Your Contact Centre Wallboards?
76
Video Has a Mainstream Future
95
Case Study: RHM Introduces Customers to the Power of Insights
132
Analytics Is Most Promising for Identifying Pain Points and Root Cause
108
AI Is Set to Take Hold of Contact Centres
74
Efficiency Rules the Roost
208
Top Tips for Improving CX With Live Chat
175
Employee Experience Is Just As Important As Customer Experience
100
Akixi Announces Growth Investment
433
Barriers to Your Dream Contact Centre
997
Trends in Contact Centre Initiatives
437
Changing Business Perceptions of the Contact Centre
1,661
Technology Sector Top 5 Challenges in 2022
2,502
The Most Important Contact Centre Metrics
825
2021 Survey Report: What Contact Centres Are Doing Right Now
1,765
Multichannel Contact Centres: Voice Remains the Channel of Choice
1,418
Contact Centre Technology Trends
331
The Benefits and Importance of an IVR
Akixi Launches Integration With Webex Calling
1,373
Contact Centre Shift Patterns: The Latest Findings
684
Survey Results: Knowledge Base Challenges
95
How to Measure First Call Resolution
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Editor's Pick
Should Customer Service Leaders Fear ChatGPT?
The Top Scheduling Challenges and How to Fix Them
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Latest Resources
Download: The Modern WFM Platform RFP Template
The Ultimate Guide to Creating an Effective Omnichannel Customer Experience
Upcoming Events
Best Practice and Live Demonstration with Calabrio
Tue 13 Jun 2023
5 Strategies to Boost Finserv and Insurance Contact Center Performance and CX – webinar
Tue 13 Jun 2023
Latest Insights
Bringing Generative AI to Healthcare Through the Contact Centre
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Latest News
The Contact Company Selects Calabrio WFM
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