Translate
Home
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Technology
Blogs
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Insights
Business Insights
Blogs
Latest News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
Resources
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Videos
Tools
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
☰
Articles - Akixi
Next
RECENT
POPULAR
What Is Employee Experience?
What Not to Miss at Call & Contact Centre Expo 2022
What Should You Be Displaying on Your Contact Centre Wallboards?
Video Has a Mainstream Future
Case Study: RHM Introduces Customers to the Power of Insights
Analytics Is Most Promising for Identifying Pain Points and Root Cause
AI Is Set to Take Hold of Contact Centres
Efficiency Rules the Roost
Top Tips for Improving CX With Live Chat
Employee Experience Is Just As Important As Customer Experience
Akixi Announces Growth Investment
Barriers to Your Dream Contact Centre
Trends in Contact Centre Initiatives
Changing Business Perceptions of the Contact Centre
Technology Sector Top 5 Challenges in 2022
The Most Important Contact Centre Metrics
2021 Survey Report: What Contact Centres Are Doing Right Now
Multichannel Contact Centres: Voice Remains the Channel of Choice
Contact Centre Technology Trends
The Benefits and Importance of an IVR
Akixi Launches Integration With Webex Calling
Contact Centre Shift Patterns: The Latest Findings
Survey Results: Knowledge Base Challenges
How to Measure First Call Resolution
Next
Editor's Pick
Hit the Ground Running! How to Help Your Agents Be Shift Ready
Want to Find Out How Happy Your Agents Really Are? Here’s How!
Kick-Start Your Next Team Engagement Day
10 Ways to Kick-Start Your Adherence Improvement Strategy