The Leading Contact Centre Magazine

Articles about Akixi

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A Quick Guide to Call Centre Reporting – With the Top Seven Reports, Examples and Tips

1,281

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Future-Proofing the Business of Tomorrow

67

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Always On, Always Available – A Changing Workplace

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What Is an Omnichannel Cloud Call Centre?

72

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How to Measure First Call Resolution

264

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The Most Important Call Centre KPIs to Track for Customer Success

395

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489

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What Should You Be Displaying on Your Contact Centre Wallboards?

4,689

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The Top Qualities for a Contact Centre Advisor

3,107

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What’s Next With… Contact Centre Metrics?

2,521

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7 Lessons From The Money Shop’s Contact Centre

6,097

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