Articles - Akixi

Celebration cupcake with sparkler

7,299

Movers and Shakers

Communication, dialog, conversation on an online forum and internet chatting concept.

148

Top Tips for Improving CX With Live Chat

Balance concept with rocks

114

Employee Experience Is Just As Important As Customer Experience

Person investing in plant growth

81

Akixi Announces Growth Investment

Barriers to Your Dream Contact Centre

446

Barriers to Your Dream Contact Centre

Contact Centre Initiatives

936

Trends in Contact Centre Initiatives

Contact Centre Perception

481

Changing Business Perceptions of the Contact Centre

Tablet with technology icons

615

Technology Sector Top 5 Challenges in 2022

Important Contact Centre metrics

1,929

The Most Important Contact Centre Metrics

2021 survey report

319

2021 Survey Report: What Contact Centres Are Doing Right Now

2021 Survey Results Contact Centre Multichannel Mix

1,065

Multichannel Contact Centres: Voice Remains the Channel of Choice

Survey 2021 Contact Centre Technology

1,358

Contact Centre Technology Trends

Telephone off the hook

115

The Benefits and Importance of an IVR

Collaboration and integration concept

Akixi Launches Integration With Webex Calling

expo view blur

94

What Not to Miss at Call & Contact Centre Expo 2021

An image of a clock and a calendar representing shift patterns

1,000

Contact Centre Shift Patterns: The Latest Findings

2021 CCH Survey Results Knowledge Base Challenges

607

Survey Results: Knowledge Base Challenges

Flying yellow percentage cubes on a gray background.

How to Measure First Call Resolution

Two people jumping with a chess board representing important skills

583

Survey Results: The Most Important Customer Service Skills

Person sat at computer being overloaded with information

68

Overcoming Analysis Paralysis in the New Age of Work

A picture of a phone next to a question mark on a yellow background

2,733

The Ultimate Guide to Call Disposition Codes

An illustration of silhouettes in speech bubbles being connected

92

Building Customer Rapport Through Meaningful Conversations

Happy person working at laptop

Akixi Launches Akixi ONE Designed for Hybrid Workers

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62

Creating a People-First Hybrid Working Model

Latest Reports

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Report

Survey Report: What Contact Centres Are Doing Right Now (2021 Edition)

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Report

Whitepaper: Customer Journey Mapping: The Route to Better CX

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Report

White Paper: Real-Time Wallboards: The Benefits To Your Business