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Articles - Akixi

Discover and explore our Akixi content collection, including articles, blogs, news stories, case studies, resources and more.

Remote support online concept

5 Ways to Connect In-Office and Remote Workers

Three Environments That Create Employee Experience vector

What Is Employee Experience?

exhibit show

What Not to Miss at Call & Contact Centre Expo 2022

wallboard discussion

What Should You Be Displaying on Your Contact Centre Wallboards?

Where Would You Like to See Video Used in Future Contact Centres?

Video Has a Mainstream Future

Global world network connected and telecommunication

Case Study: RHM Introduces Customers to the Power of Insights

What Impact Does Analytics Have on Your CX Strategy and Decision Making?

Analytics Is Most Promising for Identifying Pain Points and Root Cause

Over the Next 5 Years, Which Trend Will Have the Biggest Impact on Contact Centres?

AI Is Set to Take Hold of Contact Centres

What is Your Primary 2022 Priority?

Efficiency Rules the Roost

Communication, dialog, conversation on an online forum and internet chatting concept.

Top Tips for Improving CX With Live Chat

Balance concept with rocks

Employee Experience Is Just As Important As Customer Experience

Person investing in plant growth

Akixi Announces Growth Investment

Barriers to Your Dream Contact Centre

Barriers to Your Dream Contact Centre

Contact Centre Initiatives

Trends in Contact Centre Initiatives

Contact Centre Perception

Changing Business Perceptions of the Contact Centre

Tablet with technology icons

Technology Sector Top 5 Challenges in 2022

Important Contact Centre metrics

The Most Important Contact Centre Metrics

2021 survey report

2021 Survey Report: What Contact Centres Are Doing Right Now

2021 Survey Results Contact Centre Multichannel Mix

Multichannel Contact Centres: Voice Remains the Channel of Choice

Survey 2021 Contact Centre Technology

Contact Centre Technology Trends

Telephone off the hook

The Benefits and Importance of an IVR

Collaboration and integration concept

Akixi Launches Integration With Webex Calling

An image of a clock and a calendar representing shift patterns

Contact Centre Shift Patterns: The Latest Findings

2021 CCH Survey Results Knowledge Base Challenges

Survey Results: Knowledge Base Challenges

Peopleware WFM Benchmarking Report box

Editor's Pick

Thumbnail How to Practice Patience in Customer Service

How to Practice Patience in Customer Service

Thumbnail The Worst Examples of Saying “Sorry” to Customers

The Worst Examples of Saying “Sorry” to Customers

Thumbnail 15 Award-Winning Ideas from Teleperformance Contact Centre

15 Award-Winning Ideas from Teleperformance Contact Centre

Thumbnail Top Tips for Digital Channels – Forecasting and Scheduling

Top Tips for Digital Channels – Forecasting and Scheduling

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

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