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5 Easy Ways to Upskill Your Call Centre Agents
307
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Podcast – How to Improve Your Call Centre Reporting
372
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Akixi Release Live Chat Analytics and UI Improvements
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Case Study: Akixi Supports Gamma During Remote Working Shift
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Akixi Wins Best Analytics Platform Award
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Is Your Communication Strategy Ready for Anything?
68
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Top Challenges Faced by the Telecoms Industry in 2020
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The Cloud-Based Call Centre: Why You Should Make the Switch
138
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How to Connect In-Office and Remote Workers
218
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A Quick Guide to Call Centre Reporting – With the Top Seven Reports, Examples and Tips
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Future-Proofing the Business of Tomorrow
78
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Always On, Always Available – A Changing Workplace
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What Is an Omnichannel Cloud Call Centre?
104
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How to Measure First Call Resolution
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The Most Important Call Centre KPIs to Track for Customer Success
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Akixi
859
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What Should You Be Displaying on Your Contact Centre Wallboards?
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The Top Qualities for a Contact Centre Advisor
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What’s Next With… Contact Centre Metrics?
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7 Lessons From The Money Shop’s Contact Centre
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