Paul Miller at OpenText explains how to centrally manage your phone system when working from home.
Working from home has now become the standard for many companies. As the pandemic eases, businesses are likely to re-examine their preferred ways of working—whether that’s all remote, all on-site or, more likely, something in between.
Whatever workplace model they adopt, an essential consideration will be deciding which phone solution works best for the organization and its employees.
A centrally controlled phone solution eliminates the need for employees to route and redirect calls on their own, something that’s been a big challenge for many over the past year. It’s an issue we’ve seen across all industries as businesses try to keep employees connected with one another, as well as with customers, clients, agencies and partners.
Early in the pandemic, many people chose the most convenient option, whether that was a home phone, a mobile device or an internet phone application. This helped workers stay productive. But organizations can now improve on this by deploying a centralized solution that is easy to manage, easy to use and seamless for the business, the employee and customers alike.
Where To Go Next
Investing in a full cloud phone solution can be expensive. And, in many cases, it means discarding a perfectly good office telephone system.
What organizations need instead is a solution that connects all the pieces they have today—on-premises, home and IP desktop phones—with a central control system that lets them direct calls as needed. Such a web-based solution provides a single system for managing voice mail and call processing.
Imagine being able to keep using your existing office system while gaining the ability to seamlessly support employee calling from home and elsewhere too. And it doesn’t end there. CX-E Voice integrates with your calendar and email to detect presence and availability. Users can also email a voice mail and use voice to direct calls.
What About the Future?
Choosing a phone solution doesn’t have to be binary: cloud or on-premises. So on-premises systems can remain in place, while also integrating with IP phone solutions. This lets you use both types of system together as one solution, allowing you to move to IP and cloud at a pace that suits your business.
This blog post has been re-published by kind permission of OpenText – View the original post
To find out more about OpenText, visit their website.
Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.