Report: Zendesk CX Trends 2025
Surge Ahead with Human-Centric AI
AI is transforming the industry, delivering real results for CX leaders - and setting the pace for those looking to stay ahead.
Today’s consumers expect AI-powered interactions at every step, and businesses need to keep up. To uncover the key trends shaping CX, Zendesk surveyed over 10,000 consumers and business leaders across 22 countries.
Download the report to explore:
AI is transforming the industry, delivering real results for CX leaders - and setting the pace for those looking to stay ahead.
Today’s consumers expect AI-powered interactions at every step, and businesses need to keep up. To uncover the key trends shaping CX, Zendesk surveyed over 10,000 consumers and business leaders across 22 countries.
Download the report to explore:
- How AI is transforming customer experience
- Why human-like AI builds trust and engagement
- The growing role of AI assistants in everyday interactions
- How Voice AI is reshaping customer communication
- Why personalisation is the key to customer loyalty
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