Translate
Home
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Technology
Blogs
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Insights
Business Insights
Blogs
Latest News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
Resources
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Videos
Tools
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
☰
Articles - Featured Articles
Next
RECENT
POPULAR
What Does Voice and Non-Voice Mean in BPO?
Reassurance Statements in Customer Service – With Examples
What is Call Centre Shrinkage and How to Calculate It?
15 Examples of Probing Questions for Customer Service
15 Ways to Build Rapport With Customers
100 Complimentary Words and Phrases to Use in Customer Service
Empathy Statements for Customer Service With Examples
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
10 Ways to Say “Sorry for the Inconvenience Caused”
The Definitive Guide to Improving Agents’ Customer Service Vocabulary
Assurance Statements in Customer Service – With Examples
15 Great Alternatives to “Sorry for the Inconvenience”
Stop Saying “Dear Valued Customer” – Say This Instead
UK Phonetic Alphabet – Free Download
What are the Best Security Questions for Call Centres?
Excel Based Erlang Calculator for Contact Centres – with Maximum Occupancy
How to Calculate Required FTE for Inbound Call Volumes
How to Calculate the Number of Agents Required in a Contact Centre
How to Use Funnel Questions – With Examples
The Best Ways to Start and End a Customer Conversation
9 Important Team Leader KPIs
How to Calculate Staffing in a Contact Centre
10 Examples to Improve Contact Centre Performance
Next
Editor's Pick
Hit the Ground Running! How to Help Your Agents Be Shift Ready
Want to Find Out How Happy Your Agents Really Are? Here’s How!
Kick-Start Your Next Team Engagement Day
10 Ways to Kick-Start Your Adherence Improvement Strategy