Clarabridge Named a Leader in Customer Feedback Management

A picture of champagne glasses

Clarabridge was named as a Leader in The Forrester Wave: Customer Feedback Management Platforms, Q1 2020.

Clarabridge received the highest score in the current offering category. In addition to earning the highest possible score in the criteria of customer success and support, product vision and strategy, and scalability, Clarabridge received the highest score of all vendors in the integrations, text analytics and customer relationship criteria.

Mark Bishof

Mark Bishof

We are extremely proud of these results and could not have achieved this level of success without the dedication and quality of our people and product.”

“Above all, we pride ourselves on delivering value for our customers, and we believe this report validates our unique ability to do so,” said Clarabridge CEO Mark Bishof.

According to the evaluation: “Clarabridge reference customers note that the CFM vendors’ strength goes beyond text analytics. It connects multiple streams of customer feedback into a single view.”

“This is proven by installations where it processes 100% of the survey data from other vendors while also ingesting massive quantities of data from sources like voice, chat, social media, ratings and reviews, and customer emails.

The Forrester CFM Wave underscores what we consider to be the importance of looking beyond surveys and applying a truly omnichannel approach to customer feedback management that is focused on conversation analytics for calls, chat and messaging,” said Mark Bishof.

We believe the results of this report differentiate our company and product strategy, proving that we are the best in the business at delivering enterprise CX solutions.”

For more information, visit

Author: Robyn Coppell

Published On: 19th Feb 2020 - Last modified: 25th Feb 2020
Read more about - Contact Centre News,

Follow Us on LinkedIn

Recommended Articles

Customer Satisfaction Score CSAT
What is a Customer Satisfaction Score (and How to Calculate CSAT)
A picture of a rocket and a chart
Clarabridge Forges Ahead with Accelerated Growth in 2020
A picture of a scoring dial
Clarabridge Introduces Intelligent Scoring
A photo of a trophy with gold confetti
Clarabridge Wins Artificial Intelligence Breakthrough Award