Clearing the clouds around cloud-based call recording 546 Filed under - Archived Content, Call Recording, Intrado David Ford debunks some common myths about cloud-based call recording solutions. 1. Cloud-based solutions can offer a far more resilient and scalable option While concerns about reliability can often deter contact centres from moving to call recording in the cloud, cloud-based solutions can actually offer a far more resilient and scalable option than an on-premise solution. The economies of scale available in the cloud enable an altogether higher level of resilience, with calls mirrored to multiple geographical data centres to ensure greater business continuity. In addition to this, with a cloud service, you only pay for what you need. That means that if you need capacity for 60 seats then that’s exactly what you pay for, with the ability to scale up temporarily whenever you need to. 2. Call recording in the cloud can make PCI compliance a doddle Call recording in the cloud can make PCI compliance a doddle. We all know that when PCI and call recording collide the results can be messy. This is because, while there is a business need to record and evidence financial transactions, PCI DSS requires you not to record cardholder’s details. Therefore opting for a call recording in the cloud service can provide you with a ready-made solution, avoiding the hassle and cost of adapting your legacy systems. 3. Cloud recording offers the same functionality as on-premise solutions David Ford Even on a like-for-like basis, cloud recording offers the same functionality as on-premise solutions, for a lower cost. This is because, with no hardware, upgrades and free CRM integration, cloud providers can offer their solutions at a fraction of the price of on-premise solutions. To find out more, download the free White Paper “The Truth About Call Recording”. With thanks to David Ford, Managing Director at Magnetic North Author: Megan Jones Published On: 12th Mar 2014 - Last modified: 19th Nov 2018 Read more about - Archived Content, Call Recording, Intrado Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter