About the Event
The Customer Service Summit West (June 3-4, San Diego) brings together an unrivalled list of senior leaders from the world’s most powerful and innovative brands. Purpose-built to guide you seamlessly into the future of delivering an unforgettable experience, CS West is the ultimate opportunity to ensure your team is anticipating demands and exceeding customer expectations.
Be part of a community of 250+ service leaders exploring the cutting-edge of how brands can stay one step ahead of the customer. Join this movement to reimagine the role of customer service and take your place center stage as the face of, and driver for, the entire business. Find out more: http://www.incite-group.com/cs/
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- Lance Gruner, Executive Vice President, Global Customer Care, Mastercard
- Michael Lawder, Senior Vice President Customer Care, Samsung
- Stan Friedlander, Former Director/GM, Amazon
- Sam Lee, Senior Vice President and Head of Growth, WeWork
- Andy Lisk, Senior Director, Global Customer Experience, eBay
- Ronny Haimé, Vice President of Global Service Delivery, Groupon
- Josh Ramsey, Senior Director, Customer Care & Customer Insights, Hilton
- Chip Liebenow, Customer Care Director, Home Depot
Date and Time
Monday 3rd June 2019
Tuesday 4th June 2019