The Call Centre and Customer Services Summit will take place at the Radisson Blu Hotel, London, on the 18th and 19th of April.
The event brings the industry together to discuss relevant business solutions through face-to-face meetings.
With networking opportunities and interactive seminars, the Call Centre and Customer Services Summit has established itself as a platform for both suppliers and delegates to build on both their database of contacts and their expertise.
Differing from trade shows and exhibitions, in this event, delegates and suppliers are sourced to match one another’s requirements. Using their matchmaking process, the Summit team aims to achieve compatibility between attending delegates and suppliers – helping both parties to leave the event with useful contacts.
Attendees will include Addison Lee, EE, Legal & General, Mencap, MOO, Ocado Europe, Premier Inn, Smith’s Medical and Xerox.
Selected based upon the requirements of attending delegates, their suppliers offer a broad range of products and services, including agent coaching and monitoring, analytics, automated customer satisfaction surveys, benchmarking, call centre technology, contact centre solutions, mystery shopping, social media, workforce management and more. This year, they will be hosting the likes of ctalk, Premier Customer Experience, Plantronics, Randstad and Real Results.
Within an increasingly competitive industry, the importance of a good relationships between businesses and their product and service suppliers has become critical. With this in mind, the Summit gives delegates and suppliers the opportunity to interact on a personal level through their concept of match-made face-to-face meetings.
Stay informed with a full programme of seminars
Alongside these meetings, the event hosts several seminars given by the industry’s best. Offering practical solutions to problems, the seminar programme will be welcoming industry specialists including Netcall, mplSystems, Scorebuddy, Ogilvy Change and Real Results to discuss a diverse range of topics concerning the call centre and contact services industry. The 45-minute seminars and workshops enable attendees to remain fully informed on industry advances and the most effective customer services techniques.
“As far as events go, this one did exactly what it says on the invite; it puts you in front of the key contacts in key companies and all in one place. Superb. They checked throughout the day that it was meeting my expectations and it did. Very well organised from the start to finish, will definitely attend again,” said a senior representative from Capita.
The Summit will be taking place at the Radisson Blu Hotel, London, on the 18th and 19th of April 2016. Follow the event on Twitter @CallCentreCSSum for live updates.
For more information about The Call Centre and Customer Services Summit, or to register, visit their website.
Author: Megan Jones
Published On: 24th Feb 2016 - Last modified: 1st Jun 2017
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