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Forum Events

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CX Solutions Summit

CX Solutions Summit

The Top Contact Centre Events and Conferences in the USA for 2024

The Top Contact Centre Events and Conferences in the USA…

The Top Contact Centre Events and Conferences in Europe for 2024

The Top Contact Centre Events and Conferences in Europe…

Contact Centre and Customer Services Summit 2023

Contact Centre and Customer Services Summit 2023

The Phonetic Alphabet and How it Improves Customer Service

The Phonetic Alphabet and How it Improves Customer Service

Photos from September 2017 Call Centre & Customer Services Summit

Photos from September 2017 Call Centre & Customer…

How to Communicate Your QA Framework Clearly

Switch From Live Chat to Chatbots – Without Losing Customers

10 Top Ideas We Heard From Oxfordshire County Council

2026 Research: What Contact Centres Are Doing Right Now

CX Live’s The Experience Show Middle East 2026 Highlights

What Contact Centres Are Doing Right Now - 2026 Edition

Report: The AI Reality Check

Upcoming Events

5th October 2026

Customer Contact Week Europe (CCW Europe)

6th October 2026

How CX Leaders Can Govern AI Agent Quality Across Channels – Webinar

Users Want Answers, Not Search Results

AI Call Scoring in Contact Centres: What Your QA Team Does Next

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?