ECCCSA Shortlist Announced

The shortlist for the European Contact Centre and Customer Service Awards 2016 has been announced.

“We have been really impressed by the quality of the award entries for this year’s ECCCSAs,” said Ann-Marie Stagg, CEO at the CCMA, organisers of this year’s awards programme. “The entries really reflect the outstanding progress organisations are making to adapt and evolve their operations to deliver exceptional customer service.

“As well as entries from across Europe, including Portugal, Hungary, Spain, Germany, France, Austria and Italy,” continues Ann-Marie, “I have also been struck by the variety of companies that have entered this year. These include major global corporates such as Enterprise Rent-a-Car, Mercedes-Benz, Panasonic, Barclays, Lego, and Vodafone alongside well-known UK brands like Marks & Spencer,, NHS and Scottish Gas.

Ann-Marie Stagg

Ann-Marie Stagg

The full list of shortlisted entries is available online at

You don’t have to be a shortlisted company to come to the awards. People within the contact centre and customer service industry are invited to join the celebrations too.

Published On: 17th Aug 2016 - Last modified: 18th Dec 2018
Read more about - Archived Content, ,

Get the latest exciting call centre reports, specialist whitepapers, interesting case-studies and industry events straight to your inbox.