Emotive Interaction Roadshow – Leeds Filed under - Archived Content, Martin Hill-Wilson, Vonage THE DATE: Tuesday 25th September NVM have teamed up with industry thought leader Martin Hill-Wilson to understand the importance of developing emotive CX that works for customer interaction teams. You can download all three chapters of Martin’s findings here. The next phase of the campaign is to road test the core ideas and planning framework. We are running 5 small workshops with Martin across the UK in September to bring together an early adopter community in customer emotion management to collectively agree how to take things forward. You can still help shape the results of the findings by completing this short survey. Each workshop will run 10:30am-4:30pm and is free to attend, with food and drink provided. You can see the full agenda below. Please forward this information to any colleague who may be interested. Register Now! Author: Rachael Trickey Published On: 31st Aug 2018 - Last modified: 18th Mar 2024 Read more about - Archived Content, Martin Hill-Wilson, Vonage Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter