EvaluAgent are excited to announce that they have recently formed a strategic partnership with The Forum (formerly known as The Planning Forum).
The goal is to provide sponsorship, thought leadership and best practice to their members; all of whom are looking to increase contact centre productivity, raise levels of employee engagement and improve that all-important customer experience.
Over the coming 12 months, EvaluAgent’s contact centre experts will be taking part and exhibiting at The Forums’ leading events. This includes April’s Customer Strategy & Planning Conference, as discussed below.
April’s Customer Strategy & Planning Conference
On the 23rd and 24th April 2018, The Forum will host their annual Customer Strategy & Planning Conference at the Majestic Hotel, Harrogate.
Contact centre professionals will be able to learn more about the world’s first Workforce Engagement Management platform, and see some of the most popular software solutions, such as EvaluAgent Quality in all of their glory.
Speaking about the partnership, Matthew Jones – EvaluAgent’s Marketing Manager – said: “We’re looking forward to working with The Forum, spreading the word about EvaluAgent and helping their members improve contact centre operations, through implementing the latest technology and learning from our years of hands-on experience.
“Having attended the Customer Strategy & Planning Conference earlier this year, we were extremely impressed by the quality of workshops that The Forum hosted, and immediately knew that we wanted to be part of their future events.”
Penny Hicks, Membership Engagement Manager at the Forum, added: “The Forum is delighted to announce that EvaluAgent has signed up and become members of The Forum for the next 12 months.”
“We would like to thank them for their support, and look forward to welcoming them into our community and all the advice they’ll be able to share with our members.”
This news story has been re-published by kind permission of EvaluAgent – View the original post
To find out more about EvaluAgent, visit their website.