Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results.
Contact Name: Five9 EMEA
Tel No: +44 (0) 203 318 7902
Contact Email: Five9EMEA@Five9.com
Profile:
Five9 is a leading provider of cloud contact centre software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. The Five9 platform is reliable, secure, compliant, and scalable; designed to create exceptional human customer experiences.
Experience the Five9 Difference
Completely adaptable contact centre that meets your specific needs
- Deep CRM integration with Salesforce, Oracle, ServiceNow, Microsoft, Zendeskand other leading and home-made CRMsolutions
- Open platform with support for AI and emerging technologies
- Best in class Workforce Optimisation hosted from the Five9 Cloud
- Rich set of APIs and SDKs
- Scalable and flexible to meet your evolving needs
Highly reliable and secure cloud contact centre
- Highly secure for multi-regulatory compliance
- Non-disruptive real-time updates
- 24x7x365 NOC availability
- Redundant NA & EMEA data centres
Empower your agents to deliver a superior customer experience
- Agent insight and guidance for faster resolution
- Unified agent desktop that increases productivity
- Dashboards and gamification for agent empowerment and engagement
- Omnichannel to engage with your customers on their channel of choice
- Intuitive UI to focus agents on CX, not on tech & systems
Customer-first approach to ensure your success
- Full implementation, configuration and lifetime support for your solution
- Account and Technical Account Managers ensure your long-term success
- Deep cloud contact centre expertise to support your digital initiatives
Social Media:
Twitter Handle: @Five9_EMEA
LinkedIn Company Page: https://www.linkedin.com/company/five9/
Facebook Page: Five9_Inc
Address: 29 Throgmorton Street, London EC2N 2AT, United Kingdom
Weblink: www.five9.com/uk/en
Categories:
- Cloud Solutions
- Contact Centre Solutions
- Virtual Contact Centre and Homeworking
