Five9 Partner with Pindrop

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Filed under - Contact Centre News,

Five9 has announced its partnership with Pindrop.  The partnership will make Pindrop’s solutions more accessible across the globe, helping to secure customer interactions across a number of industries with leading voice authentication, fraud detection, and call intelligence technology.

“As we head into 2022, a key focus for our business is to make voice authentication technology more widely accessible and beneficial to businesses across a variety of industries,” said Gahn Lane, VP, Global Partners and Alliances at Pindrop.

“Most importantly, by partnering with Five9, we are able to effectively expand Pindrop’s reach to customers in key sectors such as retail, healthcare and higher education. We are excited to kick off our partnership, and look forward to seeing it evolve and mature over the remainder of the year.”

The partnership comes as the call centre industry is grappling with two major challenges: First, fraud and cybercrime attempts are expected to increase year-over-year; and second, call centres are dealing with increased user traffic, which threatens to impact the quality of customer experience across the industry.

“Now more than ever, contact centres are hyper-focused on improving both user security and customer experience,” said Walt Rossi, Vice President of Business Development at Five9.

“Partnering with Pindrop gives our customers more choice in addressing both those needs simultaneously and will allow more organizations to protect sensitive customer information and prevent fraud with voice authentication technology.”

As part of the partnership, Pindrop’s offerings will be available on the Five9 CX Marketplace, including: Pindrop Protect, Pindrop Passport, and VeriCall Technology.

For more information about Five9 - visit the Five9 Website

About Five9

Five9 Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results.

Find out more about Five9

Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Author: Five9

Published On: 28th Jan 2022 - Last modified: 1st Feb 2022
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