Odigo and Pindrop Announce Partnership

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Filed under - Contact Centre News,

Odigo has announced its partnership with Pindrop. The partnership will place Pindrop’s solutions in the Odigo Connect marketplace, providing Odigo customers with more choices for best-in-class services and technology solutions related to fraud detection and authentication.

Odigo Connect offers a large choice to its customers wishing to enrich their Odigo solution. Odigo selects its partners according to several criteria: the added value they bring to customers, the reliability and the fast set up of their solution.

Pindrop helps contact centres get more from their voice interactions by providing intelligence on calls and Interactive Voice Response (IVR) interactions to help quickly authenticate customers, protect against fraud attacks, and deliver the required intelligence to serve customers more efficiently.

“Our strategic partnership with Odigo and the addition of our cloud-based solutions into the Odigo Connect marketplace represents a significant step in our continued growth in the European market, as we seek to support call centres to reduce the risk of potentially damaging fraudulent activity and increase brand loyalty among their customer base,” says Gahn Lane, VP, Global Partners and Alliances at Pindrop.

He continues: “Our companies have a shared synergy and ethos, with improving the customer experience and making technology more human-centric at the heart of our businesses.

This partnership opens the door for Odigo’s customers to access our AI and machine learning-powered technology within their call centre operations to effectively protect themselves against fraud whilst also allowing for seamless caller authentication.”

As part of the partnership, Pindrop’s anti-fraud solution, Pindrop Protect, and Pindrop’s authentication solution, Pindrop Passport, are now available in the Odigo” Connect marketplace.

Pindrop Protect provides insights on each call, assessing risk based on information fraudsters can’t control – the audio of the call.

Using patented technology, the solution analyses over 1,300 features of each call to detect subtle anomalies that may indicate fraud.

Pindrop Passport is a multi-factor authentication solution that passively authenticates callers as they naturally engage with a call centre, providing seamless and secure account access whilst maintaining a smooth customer experience.

“Fraud in the call centre concerns every business and customer alike, with the implications of an incident having far-reaching consequences for both parties.

From the need to mitigate financial loss to protecting a brand’s reputation, we see a real demand from our customers for proactive ways they can balance security with a seamless, positive, and memorable customer experience,” says Philippe Colas, Head of Channels EMEA at Odigo.

“Fortunately, there are innovative solutions available, such as those provided by Pindrop, which we are proud to now offer to our customers to help them detect and protect against fraudulent activity as well as deliver a better caller experience.”

For more information about Odigo - visit the Odigo Website

About Odigo

Odigo Odigo helps large organisations connect with individuals through world-class, cloud-based contact centre solutions. Our cutting-edge, proprietary technologies enable a seamless, efficient, omnichannel experience for your customers and a satisfying, engaging experience for your service agents.

Find out more about Odigo

Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Author: Odigo

Published On: 12th Jul 2022
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