Recorded Webinar: 7 Strategies to Deal with Queues Related Articles How to Deal with Long Queues in the Contact Centre Staffing Calculator for Email Queues Recorded Webinar: 7 Strategies to Boost CX Performance Recorded Webinar: Strategies for Call Monitoring 3,137 Filed under - Recorded Call Centre and Customer Experience Webinars, Netcall, Queues Webinar on queues in the contact centre. Flooded with calls? Even the best-run contact centres have times they are swamped with high volumes of phone calls. They are frustrating to callers and do not portray the image of the service that you would like to render. So what can you do with long queues in the contact centre? Agenda Introductions – Jonty Pearce, Call Centre Helper 7 Strategies to deal with Contact Centre Queues – Richard Farrell, Netcall Joining our panel – Stuart Meadows , Equity Insurance Partnerships Your tips – All the tips from the audience have now been turned into an article How to deal with long queues in the contact centre Winning tip –“In Customer Service environments, understand the root cause for calls coming in and then working from most frequent downwards, remove the underlying issue – by far the most effective way of shortening queues rather than trying to manage them…” thanks to Iain. Interactive Q&A – Live questions from the audience Topics to be discussed Dealing with long queues Creative staffing strategies Forecasting and planning busy periods Triaging incoming calls Blending calls and emails and outbound calls Using multi-skilling to increase the agent pool Call avoidance techniques First contact resolution Using Workforce Management Call Back technology Top tips from the audience – how our audience deal with queues Interactive questions and answers This webinar is brought to you by Call Centre Helper and is sponsored by Netcall. Original Webinar date: January 2013 Author: Jo Robinson Published On: 22nd Jan 2013 - Last modified: 6th Apr 2021 Read more about - Recorded Call Centre and Customer Experience Webinars, Netcall, Queues Recommended Articles How to Deal with Long Queues in the Contact Centre Staffing Calculator for Email Queues Recorded Webinar: 7 Strategies to Boost CX Performance Recorded Webinar: Strategies for Call Monitoring Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter