Webinar: 5 Clever Ideas to Improve Contact Centre Efficiency


Webinar Image

Webinar Date - Thursday 19th November 2020 at 14:00pm UK time

Click here to register

An efficient contact centre reduces waste. "Waste" may include unnecessary second contacts, scheduling errors, broken processes and so much more.

Wouldn't it be great to wave goodbye to some of these problems?

Fortunately, this webinar will provide you with five simple, but smart solutions to help you do just that and run a more efficient contact centre.
And as it will be an interactive webinar, you will also have the opportunity to share tips and ask questions of the panellists and other attendees. We run an interactive chat room in parallel with the webinar.

Panellists

Lee Jones- Headshot
Lee Jones
Elev-8 Performance
Frank Sherlock- Headshot
Frank Sherlock
CallMiner
Jonty Pearce- Headshot
Jonty Pearce
Call Centre Helper

Topics to be discussed

  • What does an efficient contact centre look like?
  • Balancing efficiency and effectiveness
  • The areas where contact centre efficiency is compromised
  • What simple things can you do right now to improve efficiency
  • More intelligent solutions to efficiency problems
  • Top tips from the audience

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This webinar is brought to you by Call Centre Helper and is sponsored by CallMiner.

You won't want to miss this exciting webinar.

Click here to register


This webinar is held at 14:00pm UK time, 15:00pm in Paris, 16:00pm in South Africa and 9:00am in New York. A replay facility will also be available.

If you are attending one of our webinars for the first time, we suggest you arrive 10 minutes early to allow for the software to download successfully.


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