Articles - Queues

lady on phone

93

What to Do if a Caller Asks You to Call Them Back on a Different Number

A photo of a man smiling on his phone

6,516

19 Contact Centre Queueing Strategies

A clock is sat on a desk in front of a bored looking lady

6,343

Omnichannel – What Is an Acceptable Waiting Time?

42,937

What Is an Acceptable Call Centre Waiting Time?

13,211

Is There a Correlation Between Queue Time and Customer Satisfaction Levels?

frustrated girl at typewriter

2,297

Mistakes to Avoid… Call and Contact Routing

4,189

How Do I… Reduce Call Queuing Time?

2,892

Why Queuing Isn’t Just About the Numbers

queue shoes

39,139

What is an Invisible Queue?

29,155

How to Deal with Long Queues in the Contact Centre

3,088

Recorded Webinar: 7 Strategies to Deal with Queues