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Articles - Queues
RECENT
POPULAR
Tips to Reduce Call Queue Time
Understanding Queue Positions
What to Do if a Caller Asks You to Call Them Back on a Different Number
19 Contact Centre Queueing Strategies
Omnichannel – What Is an Acceptable Waiting Time?
What Is an Acceptable Call Centre Waiting Time?
Is There a Correlation Between Queue Time and Customer Satisfaction Levels?
Mistakes to Avoid… Call and Contact Routing
How Do I… Reduce Call Queuing Time?
Why Queuing Isn’t Just About the Numbers
What is an Invisible Queue?
How to Deal with Long Queues in the Contact Centre
Recorded Webinar: 7 Strategies to Deal with Queues
Editor's Pick
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
21 Tips to Make Your Customers Feel Truly Valued
Latest Resources
eBook: 5 Ways Conversational AI Can Support Contact Centre Automation
eBook: 9 Practical Ways to Use Generative AI for Contact Centers
Upcoming Events
Demo Thursday: Giving Your Agents Superpowers – Webinar
Thu 25 Apr 2024
Beyond Boundaries Global Festival
Thu 25 Apr 2024
Latest Insights
Ofcom Latest: What Contact Centre Leaders Need to Know
Delivering Exceptional Experiences in the Real World
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?