Filed under - Recorded Call Centre and Customer Experience Webinars, Genesys, Repeat Calls
Panellists • Nick Drake-Knight – NDK Group • • Jonty Pearce – Call Centre Helper
Topics discussed • Identifying the reasons for repeat contacts • Looking at the bigger picture • Delivering a consistent customer experience • The role of technology • Agent empowerment • Customer satisfaction surveys • The role of call quality monitoring • Use of email, social media and webchat • Top tips from the audience
Sponsored by Genesys. This webinar will be held at 1.00pm UK time, 2pm in Paris and South Africa and 8am in New York.
Call Centre Helper